Call Center - Grand Rapids MI

Location: 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512 Schedule: Full-time | Monday – Friday, 8:00 AM – 5:00 PM Join Our Team at Applied Innovation! We’re looking for a reliable, detail-oriented professional to join our Customer Loyalty Center. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you.

What You’ll Do: Answer incoming calls and respond to emails with professionalism and care Enter service and network-related requests into our system Process supply orders accurately and efficiently Coordinate and manage service technician call loads to ensure fast, quality support for our clients What We’re Looking For: Must be 18 years or older Strong communication skills and a client-focused mindset Dependable, organized, and attentive to detail Proficiency with computers and various software programs A positive attitude and a team-player approach A high school diploma or GED What We Offer: Comprehensive benefits package including medical, dental, and life insurance Short-term disability coverage 401(k) retirement plan Paid vacation and holidays An onsite fitness center