Service Porter Lead

Job Description Job Title: Service Porter Lead Department: Service Reports to: Service Manager FLSA Status: Non-exempt Prepared by: James Womack SUMMARY Moves customers’ vehicles as requested and maintains service department cleanliness as directed by service management as well as functioning as a transportation and vehicle delivery driver for the Service Department, picking up and delivering customers and/or their vehicles to and from the Service Department as needed.

Trains and provides supervisory support to additional Service Porters.

ESSENTIAL DUTIES

Essential include the following. Other duties may be assigned. Trains and provides supervisory to Service Porters. Cleans driveway and sidewalks, removing debris as necessary. Drives vehicles to and from service lane, service stalls, and parking lot as needed. Makes key tags for vehicles. Puts protective coverings in vehicles.

Empties trash containers throughout the service department and quick lane. Picks up trash in the parking lot surrounding the service department. Sweeps and mops service department shop and service offices. Spot checks bathrooms as requested for supplies and cleanliness. Fills up bathroom supplies and cleans restrooms as needed.

Makes deliveries as required from parts department. Ensures copy machines and printers have paper. Washes vehicle exterior, cleans interior and exterior windows, and wipes down doorjambs. Vacuums interior of vehicles to remove loose dirt and debris. Cleans upholstery, rugs, and other surfaces, using appropriate cleaning agents, applicators, and cleaning devices.

Cleans engine and engine compartment with various cleaning agents. Uses proper eye, hand, and body protection when using products that require protection. Fills vehicle with fuel. Applies dressing on tires and tire wells. Operates all tools and equipment in safe manner. Picks up customers’ vehicles as requested, delivering vehicles to the Service Department for diagnostic or repair work.

Drives customers to their homes or places of business. Picks up and drives customers to the service department as needed. Uses good judgment and safe driving skills. Keeps a timely route. Assists passengers getting in and out of vehicles. Operates radio or similar device to communicate with dealership or other vehicles to report disruption of service.

Keeps a record or trips including names of passengers and destination or pick-up point. Notifies dispatcher or service manager of any servicing the shuttle vehicle may require, such as oil changes, tires, cleaning, and general maintenance. Maintains a professional appearance. Performs porter duties as needed. Performs other duties as assigned.

Reports any safety issues immediately to management. SUPERVISORY RESPONSIBILITIES Assists in supervising a team of up to five service porters.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

and/or EXPERIENCE Less than high school education; or up to three months related experience or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver’s License PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, or crouch.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts and high, precarious places. The noise level in the work environment is usually moderate.

Northside Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need a reasonable accommodation for any part of the employment process, please contact us by email at reasonableaccommodation@nsautogroup.

com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.