Account Manager

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts.

At Normet, we commit to a culture founded in our Values

• Caring, Committed & Courageous. We foster your talent, with us you shine. Develop a market area business plan and sales strategy, in conjunction with the Sales Director, North America which complies with Normet’s long term strategic objectives and goals.
• Conduct analyses of the market, customers, competition, latest trends, challenges, and product developments to identify sales and new product opportunities.
• Thorough understanding of solutions approach and value-added selling practices; account management.
• Develop and initiate plans for penetrating new markets.
• Build and maintain quality relations with existing assigned accounts.
• Develop new customer accounts, building relationships with staff at all levels, including upper management, technical staff, purchasing and account payable personnel.
• Cultivate effective business relationships with executive decision makers in key accounts.
• Utilize company generated leads to expand current customer base and penetrate new market areas.
• Develop maximum sales potential within assigned territory through competitive sales techniques and knowledge of Normet’s products and services.
• Have a thorough understanding of the competition's strengths and weaknesses.
• Coordinate with Sales Director on price levels and discounting offered to individual customers.
• Actively maintain a customer database to include key contact personnel, mine and project managers, maintenance supervisors and engineering.
• Promotion and sale of training opportunities.
• Develop Account Plans to determine which Normet products are a fit for specific customer and project applications, define the account management process and track performance.
• Periodically visit all assigned key customers to observe operation, and obtain feedback on Normet EQ, GCCT, X-Rock and Service performance, needs and issues.
• Provide customer feedback, needs, suggestions and complaints on EQ, GCCT, X-Rock and Service to appropriate manager and Sales or Service Coordinator.
• Create customized proposals to meet specific customer requirements in an efficient manner.
• Maintain accurate, updated records of all quotations, sales, and activity reports for all accounts.
• Stays updated on all market conditions pertaining to products, product updates, service offerings and innovative technologies through available resources.
• Professionally represent Normet at trade association meetings to promote our products and services.
• Adhere to all company policies, procedures, and business ethic codes of Normet.
• Perform other related duties as assigned by managers. Come and share your courage to shine with us! Visit our career website for more information.