Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: I opened my agency in 2021 and currently lead a team of five. Before becoming a State Farm agent, I owned an equipment rental company, where I developed a passion for leadership, customer service, and helping people. I'm a proud father of four daughters, enjoy playing pickup basketball, and value spending time with my family and staying active.

Being involved in the community is important to me. I'm an active member of the Chamber of Commerce and enjoy supporting local charities and community initiatives that make a difference. Our agency offers flexible work hours, hybrid work opportunities, a 401(k), professional development and coaching, team development outings, and opportunities for career growth.

We believe in supporting our team members while helping them build successful, long-term careers. Our culture is supportive, family-oriented, and centered on teamwork and coaching. I'm looking for someone who is self-driven, works well independently, and enjoys collaborating with others. If you're motivated to grow personally and professionally while making a positive impact on customers, we'd love to meet you.

ROLE DESCRIPTION: As an Account Associate for {{ account.name }}, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.