Food & Beverages Supervisor

JOB DESCRIPTION Role: Food & Beverages Supervisor Benefits: Holiday Allowance, Paid Breaks, Staff Discounts, Surfing time Location: Bahrain Surf Park, Bilaj Al Jazayer Reporting to: Assistant Food & Beverages Manager YOU ARE PART OF WHAT WE ARE AND WHAT WE DO Our Vision at Bahrain Surf Park is to bring surfing to the nation, and develop passion for health, wellbeing and fun through Waves for All.

We will attract visitors from all continents, growing Bahrain’s surf and beach culture, and act as a catalyst to establish Bahrain not only as the Premier Surf Destination of the Middle East, but as a leading destination for fun - with Water, Waves and Surfing at our core. We will create smiles, happiness, and wellbeing through safe fun activities for all backgrounds, abilities and generations, now and into the future.

OVERVIEW

AND PURPOSE OF YOUR ROLE As Food & Beverages Supervisor, you will play a dual role combining active floor supervision with essential administrative support, bridging Front-of-House (FOH) service and Back-of-House (BOH) kitchen operations. You will supervise daily shift operations across restaurant and kiosk outlets while maintaining administrative accuracy—managing shift rosters, stock inventory logs, POS summaries, kitchen order tracking, supplier invoice reconciliations, and health safety documentation.

WHAT YOU DO: General Requirements Adhere to company policies, grooming standards, hygiene protocols, and departmental SOPs at all times. Maintain a good working knowledge of food and beverage offerings, BSP promotions, and current operational initiatives. Support team objectives and contribute positively to the working environment.

Participate actively in daily briefings, training sessions, and development programs. Follow departmental opening and closing checklists to ensure operational readiness and compliance. Create a welcoming, energetic, and engaging atmosphere. Contribute to a memorable guest experience through excellent product knowledge and service delivery.

Shift Supervision & Floor Operations Shift Leadership: Supervise floor staff (waiters, runners, hostesses, bartenders) during operational shifts, ensuring adherence to service standards and SOPs. Floor Coordination: Monitor guest seating flow, table turnover, order pacing, and cleanliness across dining sections and kiosks.

Guest Escalations: Handle immediate guest inquiries, special requests, and minor service complaints professionally on the floor. Conduct daily team briefings, including dish-of-the-day and beverage knowledge training. F&B & Kitchen Administrative Support Roster & Attendance Management: Maintain staff rosters, daily attendance logs, shift swap records, and leave requests for FOH and kitchen teams.

POS & Revenue Auditing: Review daily POS closing summaries, track voids/discounts, reconcile end-of-shift cash/card reports, and submit sales logs to Finance. Kitchen & FOH Liaison: Serve as the primary admin link between the Head Chef and F&B Manager, communicating menu changes, daily specials, and supply requests. Stock Control & Procurement Support Inventory Audits: Conduct weekly and monthly stock counts for beverage supplies, dry kitchen goods, paper products, and service OS&E.

Wastage & Spillage Logging: Track and record kitchen and bar wastage logs, analyzing discrepancies and reporting variances to management. Supplier Orders & Delivery Check: Receive and verify supplier deliveries against purchase orders, ensuring quality, quantity, and correct invoice pricing. Compliance & Hygiene Administration Safety & Hygiene Logging: Maintain daily HACCP logs, temperature monitoring sheets, and food safety audit checklists across kitchen and service stations.

Policy Adherence: Ensure all team members strictly adhere to company HR policies, uniform standards, and hygiene guidelines. Required Qualification ü Diploma or Certificate in Hospitality Management, Business Administration, or related field. ü Food Handler / Food Safety certification (Required). ü Fluent Arabic and English speaker (Required).

Required Experience ü Minimum 2 to 3 years of experience in F&B operations with administrative and supervisory responsibilities. ü Experience working in high-volume hospitality, resort, theme park, or multi-outlet dining operations. ü Hands-on experience with POS systems, inventory management software, and Excel spreadsheets.

Required Professional Skills and Attributes ü Strong organizational, administrative, and numerical accuracy skills. ü Proficiency in MS Office (Excel, Word), POS systems, and inventory management tools. ü Clear communication and interpersonal skills in bridging FOH and BOH teams. ü Ability to multitask and maintain calm efficiency during peak operational hours.

Required Personal Qualities ü Detail-oriented, methodical, and trustworthy with administrative records. ü Approachable, team-focused, and supportive supervisor. ü High energy with a hands-on 'do it now' work ethic. ü Flexibility to work rotational shifts, weekends, and public holidays. KEY PERFORMANCE INDICATORS (KPIS) ü Administrative Accuracy: Achieve 100% accuracy and timeliness in daily sales, roster, and stock logs.

ü Stock Variance: Maintain stock variance under 1.5% across F&B and kitchen supplies. ü Daily POS Audit Compliance: Achieve 98%+ accuracy on shift closure and POS audits. ü Floor Service CSAT: Maintain guest satisfaction scores of 90% or above during supervised shifts. ü Hygiene Log Compliance: Maintain 100% compliance on food safety and temperature tracking records.

HOW YOU DO IT: Our Team Culture depends on all our team pulling together, and competencies and behaviours matter. Through our performance appraisal process, the Senior Management Team at Bahrain Surf Park is committed to supporting you to behave and perform according to our values. Waves for All: We are inclusive in everything we do.

We nurture everyone from the complete novice to expert surfer and all in between. We do this with equal respect for everyone, and without judgement. We champion diversity. We have integrity and are genuine. We do what we say we will do and do it in a way that aligns with our values – every minute of every day. We deliver ‘Waves for all’ through positive interactions with our guests and strive to get it right first time.

Bringing the Aloha Spirit to Bahrain: We love and respect Hawaii - the birthplace of surfing - and we embrace their Aloha Spirit in everything we do. Our positive work environment and culture embodies at its core a unique, nurturing and compassionate essence which promotes kindness, understanding & harmony among people, regardless of their background or beliefs.

Vitality: We support each other because everyone matters. People are our business, define who we are and what we are. We care. We work collaboratively as one team, sharing ideas, knowledge and insight to achieve our common purpose. We have the knowledge, skills, enthusiasm and passion to make a difference to everyone around us.

We do things ‘The BSP Way’. We recruit with Attitude in Mind. Our people-centric culture drives everything we do, and underpins the way our guests feel about us, resulting in our ultimate business success. We Strive for Excellence: We do everything to the best of our ability and never accept second best. Our first priority is SAFETY.

We are resourceful and create the best possible experience for our guests and our BSP team. We look for new ways of doing things, embrace change and overcome difficulties through Teamwork and open and honest communication. Creating Smiles: Everything we do and how we do it is about creating safe and memorable experiences for our guests.

We are a SMILE FACTORY! J Our passion is to ensure everyone who visits Bahrain Surf Park has THE BEST experience and shares the joy with their friends and family, and wants to return again and again… and again… Benefits and Perks Attractive remuneration package with opportunity to grow An amazing unique work environment a few meters from the beach Work alongside a dynamic, qualified and multicultural team Opportunity to use facilities and surf regularly in state-of-the-art Wavegarden wavepool Share the stoke & health benefits of surfing with an island nation new to the sport Join a new exciting growing industry Medical insurance, holiday allowance (as per Bahraini Law) Staff discounts Performance bonus