Customer Care Associate (French Speaker)

Who are we? Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

About the Role

Office and Home based. 5-day work per week (shift basis, including evening, weekend and/or public holiday). Shift hours (7am-4pm / 10am-7pm / 4pm-1am / 7pm-4am / 10pm-7am). Fresh graduate are also welcome.

Responsibilities

Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries. Liaise with Logistics, After Sales Service and global boutiques on daily basis. Follow up the offline store enquiries and complaints. Other ad-hoc projects assigned by the manager.

Requirements

Minimum 1 year relevant experiences in customer service/ luxury retail field. Proficient with MS Office. French speaker is a must. Fluency in French and English is a must. Able to work independently with minimal supervision. Strong sales-oriented mindset. Proactive, patient and committed. Great communication and interpersonal skills.

Immediately available is highly preferred. This role is based in Hong Kong. Working Holiday Visa Holder is most welcome to apply!

Benefits

Diverse and energetic workforce. •⁠ ⁠Growth Opportunities: We support your professional development. •⁠ ⁠Collaborative Culture: Teamwork and open communication. •⁠ ⁠Comprehensive Benefits: Medical benefits, paid holidays, and generous employee discounts. Don't wait to join APM Monaco! Click on APPLY NOW!