Patient Service Representative I

POSITION SUMMARY

The Patient Service Representative I serves as the patient’s primary point of contact at Syracuse Community Health. Responsible for gathering and entering patient information, verifying insurance forms, scheduling patient visits, perform reminder calls and correspondence. Ensures accuracy and patient satisfaction and engagement.

PSRI = $18.00 per hour PSRII = $19.00 per hour after successful completion of Introductory Period (6 months).

EDUCATION

& EXPERIENCE: High School Diploma or equivalent required. Additional education/certification in healthcare/medical office field is preferred. Applicable work experience may be substituted for formal education beyond High School. Minimum one (1) year experience as a Medical Office Assistant, Receptionist or Secretary in a health care environment or customer service preferred.

This is a 40 hour per week position, 8 hour days. 8:30am - 5:15pm. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle objects; controls, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell.

The employee must occasionally lift up to 15 pounds. Specific vision abilities required by the job include close vision, distance and color vision, peripheral vision, depth perception and the ability to adjust focus.