Volunteer Engagement Coordinator

Volunteer Engagement Coordinator About the role: The Nancy & David Wolf Holocaust & Humanity Center (HHC) is a world-class museum and educational organization dedicated to ensuring the lessons of the Holocaust inspire action today. The Education & Volunteer Engagement Coordinator plays a highly relational role focused on building and sustaining a strong, connected volunteer community.

At the heart of this -position is ensuring that volunteers, particularly the Center’s core community of descendant volunteers, feel valued, informed, supported, and meaningfully connected to the organization and to one another. The Coordinator serves as a consistent point of connection between volunteers and staff, fostering strong relationships, maintaining clear and regular communication, creating opportunities for engagement and feedback, and ensuring volunteers remain in the loop about the Center’s work.

This position also oversees volunteer recruitment, onboarding, training, and recognition; coordinates volunteer and educational program logistics; and, following training, leads select museum tours and youth programs as needed. Volunteer Engagement Coordinate HHC’s volunteer engagement efforts, including recruitment, onboarding, communication, scheduling, and recognition.

Build strong relationships with volunteers and help ensure they feel informed, connected, appreciated, and prepared for their roles. Create opportunities for two-way feedback by gathering input from volunteers and sharing feedback from participants about their experiences with volunteers. Coordinate volunteer training and ongoing learning opportunities in collaboration with Education Team staff.

Identify opportunities for volunteers to become involved across tours, programs, the Coppel Speakers Bureau, committees, and other areas of the organization. Coordinate volunteer education programs, including gallery talks, Lunch & Learn sessions, and special exhibition training. Coordinate the Coppel Speakers Bureau, including scheduling, logistics, and communication with speakers and requesting organizations.

Create and distribute regular volunteer communications, including the volunteer newsletter. Track volunteer participation and engagement and help identify opportunities to strengthen the volunteer experience.

Education

& Program Support Provide administrative, logistical, and program support to the Chief Learning Officer and Education Team. Become trained in HHC’s educational approach and museum content in order to lead museum tours and facilitate select youth programs as needed. Assist with the coordination and delivery of museum experiences, educational programs, trainings, and special initiatives.

Work collaboratively with Education, Marketing, and other departments on volunteer and program communications. Help maintain training materials, volunteer resources, schedules, and other program documentation. Support additional Education Team projects and programs as needed.

Qualifications

& Experience BA or BS in Education, History, Holocaust Studies, or Museum Education a plus. Connection to and passion for Holocaust and humanity education. Experience in volunteer coordination, program management, or nonprofit administration. Experience in education, facilitation, or public-facing programming is a plus Strong interpersonal and relationship-building skills to engage with diverse volunteers and stakeholders.

Ability to develop and implement training and educational programs. Excellent organizational and communication skills (both written and verbal). Ability to work collaboratively across departments and with various community groups. Proficiency in Microsoft Office and database systems is a plus.