Residential Coordinator

Description Hope Family Partners is seeking a Residential Coordinator who is passionate about developing staff, ensuring quality services, and helping individuals with intellectual and developmental disabilities live meaningful, self-directed lives in their communities.

Position Summary

The Residential Coordinator is responsible for the daily operational oversight of assigned residential programs serving individuals with intellectual and/or developmental disabilities. This role ensures high-quality, person-centered services while maintaining compliance with Maine. Care (HCBS) regulations, licensing standards, CRMA requirements, and agency policies.

The Residential Coordinator supports and supervises direct care staff, promotes a culture of accountability, and ensures that services are delivered safely, ethically, and in accordance with individualized support plans. Essential Responsibilities Program Oversight Ensure implementation of Individual Support Plans (ISPs) Monitor documentation quality and timeliness Oversee medication administration practices (CRMA compliance) Conduct regular program audits and house reviews Ensure health, safety, and environmental standards are met Staff Supervision & Development Supervise Direct Support Professionals (DSPs) and House Managers Provide coaching, feedback, and performance monitoring Assist with onboarding and orientation Monitor training compliance (Safety.

Care, CRMA, mandated training) Participate in corrective action processes when necessary Compliance & Documentation Ensure compliance with Maine. Care HCBS standards Review daily notes, MARs, and incident reports Monitor GER reporting and follow-up Maintain accurate records in electronic HR and documentation systems Support licensing visits and audits Scheduling & Staffing Assist in maintaining adequate staffing levels Support shift coverage and scheduling adjustments Monitor overtime and staffing patterns Participate in recruitment and interviewing of DSP candidates Communication & Team Leadership Serve as liaison between staff, leadership, families, and case managers Participate in team meetings and planning meetings Communicate expectations clearly and professionally Promote positive team culture and accountability Quality Assurance & Risk Management Identify performance gaps and implement improvement plans Address concerns related to safety or compliance immediately Participate in internal investigations when needed Promote dignity, independence, and community integration Requirements Qualifications Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred (or equivalent experience) Minimum 2 years experience in residential or developmental disability services Supervisory experience preferred Knowledge of Maine.

Care HCBS waiver programs (Section 21/29 preferred) CRMA certification (or ability to obtain) Valid driver’s license and reliable transportation Competencies Strong leadership and coaching skills Knowledge of Medicaid documentation standards Ability to manage multiple priorities Strong written and verbal communication skills Conflict resolution and accountability management Professional boundaries and ethical judgment Physical & Work Requirements Ability to work flexible hours, including occasional evenings or weekends Ability to respond to program emergencies Ability to assist with transfers or physical supports when necessary Ability to pass background checks per Maine DHHS requirements Performance Indicators Training compliance rate Documentation audit scores Reduction in preventable incidents (GERs) Staff retention rates Timely follow-up on corrective actions Positive licensing or audit outcomes Benefits Paid time off Paid training Health insurance Dental/Vision insurance 401(k) retirement plan Employer paid life insurance Starting Salary Range: $65,000 - $75,000 Equal Employment Opportunity Statement Hope Family Partners is an Equal Opportunity Employer and complies with all applicable federal and state employment laws.