Client Service Manager

ILM Environments a Dragonfly Pond Works company is an environmental services company that specializes in the care, restoration, and management of land and water resources.

The core purpose of this position is to drive sales and revenue growth through nurturing relationships within the assigned region. This role functions as a technical expert to our clients and requires strong communication and interpersonal skills. This role is integral to the smooth and profitable execution of work performed by Dragonfly Pond Works - ILM.

Location: Waukegan, IL 60085 Salary: $75,000 - $90,000 Annually. DOE + Incentive plan.

Key Responsibilities

• Identifies target clients through a combination of research, mining of company data, and other sources.
• Pursues clients using both phone and email, with the goal of connecting with decision makers.
• Serves as central and primary point of contact for all inbound client inquiries and requests.
• Responds to and acknowledges all client inquiries in a prompt and professional manner.
• Estimates and generates proposals.
• Recommends and sells additional services to existing accounts and clients.
• Pursues new leads generated by existing client base, digital campaigns, and tradeshows.
• Leads, develops, and implements client touch programs to nurture relationships with existing clients, including site meetings, lunch and learns, drop-ins, and other activities.
• Perform physical duties including but not limited to driving, walking on steep slopes, bending, kneeling, as well as use hands and arms to grasp, handle and reach.
• Monitor sales performance, identify growth opportunities, and consistently meet sales goals.

Qualifications

• 5+ years of client-facing experience in stormwater, aquatic services, native restoration, or similar environmental fields required.
• Experience in sales, relationship development and excellent customerexperience desired.
• College degree, preferred.
• Proven experience using Microsoft Excel, PowerPoint, Word and CRM systems.
• Effective communicator, both written and verbal.
• Strong interpersonal skills; relationship building, time management, and organizational skills.
• Ability to manage multiple projects.
• Passion for problem-solving and working with people.
• Previous work experience illustrating a strong work ethic, an ability to work well in a team environment, independent thought and critical thinking, business acumen, and an internal motivation to succeed.
• Ability to lift up to 50 lbs. in a repetitious manner.
• Must possess a valid driver's license and driver record requirements.

What We Offer

• A mission-driven team committed to environmental stewardship.
• Competitive pay and benefits.
• Health, Dental, and Vision Insurance
• 401(k) matching
• Life Insurance
• Flexible Spending Accounts
• Paid Time Off & Holiday Pay
• Employee Assistance Program
• Room to grow in a fast-scaling business.

Dragonfly Pond Works is a leading environmental service company specializing in stormwater management. Since 2006, Dragonfly has provided routine maintenance and repairs on stormwater devices, lakes, ponds, wetlands, and underground facilities.

We are proudly an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.