Supervisor Hotel Operations

Job Summary

The Front Office Supervisor manages daily front desk and night audit operations at The Landing Hotel and Rivers Casino Portsmouth to ensure seamless guest services, maximize revenue, and maintain brand standards. This role balances hands-on guest relations with team leadership, including hiring, training, scheduling, and performance management.

The Supervisor collaborates with housekeeping and reservations to optimize occupancy, resolves complex guest complaints, and ensures strict adherence to cash-handling, safety, and quality assurance protocols.