Job description
Role Description Job Title Preferred Relationship Manager Business Unit Retail Branch Banking Reporting To Branch Manager Job Function and Role Type Sales & Portfolio Management, Individual Contributor, Moderate Travel Version No Job Purpose Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share.
Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.
Key Responsibilities
HNW Portfolio Management Acquire new customers meeting product criteria. Enhance portfolio value and maintain hygiene parameters. Cross-sell bank products based on customer needs. Control attrition and achieve revenue targets. Operations, Marketing & Processes Ensure error-free documentation and adherence to KYC/AML norms.
Identify cross-sell opportunities to increase wallet share. Enhance product penetration and income-generating product holdings. Customer Service Deliver quality service and resolve queries within TAT. Proactively manage complaints and ensure timely communication. Promote direct banking channels and ensure smooth portfolio transitions.
Education
Graduation required; Post-Graduation preferred. Certifications AMFI Certification, IRDA Certification, NCFM Certification (Optional). Key Competencies Sales and influencing skills, banking product knowledge, planning and organizing skills, good communication, knowledge of competition and financial trends. Major Stakeholders Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.