[R&D] Customer Interface Engineer (Japanese speaking)

Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture push belt for continuously variable transmissions (CVT) in automobiles. In addition, Bosch operates a software and engineering solutions from product engineering, tool development & automation as well as testing & validation solutions (Bosch Global Software Technologies Vietnam).

In July 2014, Bosch set up a new Automotive R&D Center, located in Ho Chi Minh City. The continuous growth of this Centre is in line with Bosch’s strategy in Vietnam, which aims at becoming a manufacturing and R&D hub in the Southeast Asian region. Currently four products are available: connectors, push belt, fuel supply, and diagnosis module (tank leakage).

For further information, please visit our website: www.bosch.com.vn

1. Customer requirement management: Gather and document customer technical requirements and preferences. Translate customer implicit requirements into technical specifications and transfer to internal engineering team. Negotiation with customer to balance the customer need and internal capability, documentation and management negotiation result.
2. Technical communication with customer: Primary contact for customer about technical and engineering-related matters. Provide technical support to customers, including addressing inquiries, quality issues, and offering guidance. Understand customer needs, expectations, and concerns to ensure effective communication. Translate customer needs and expectations into technically feasible solutions. Manage customer requests and work packages in project, ensuring they are completed on time and within scope. Monitor project progress and report updates to both internal stakeholders and customers. Establish and maintain strong relationships with key customer.
3. Quality gate to customer: Ensure that products and solutions delivered to customers meet their requirements and expectations. Bachelor’s degree (or higher) in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Engineering or similar subjects. Experience with project/ engineering change process in the automotive environment. Good understanding of automotive technology, e/wire harness experience or knowledge. Native or fluent in Japanese and advanced level in English skills for customer and global team communication. Entrepreneurial mindset, high resilience, willingness to take responsibility. Proactiveness and openness to learn, work and collaborating in global team. Independent, well-structured and goal-oriented way of working. Good presentation and negotiation skills. Competitive salary, bonuses and allowances. Career development in the Bosch group worldwide. Top employer in mechanical engineer jobs and employee development policy.