URGENT HIRING! Seasonal Customer Service Representatives (Retail account)

PLEASE NOTE THAT THIS ROLE IS AN OFFICE-BASED SPECIFIC DUTIES AND RESPONSIBILITIES The following are the specific duties and responsibilities of the Customer Service Representative(Voice) . Back order Inquiries Billing Questions and Issue Cancellation of orders Referring to the manufacturer Following up on orders or concerns Product Inquiries Return and exchange questions and processes Return requests for faulty products or size issues Refunds for items Correcting Shipping errors Offering Substitutes for items that are out of stock.

Basic Tech Support for items Tracking inquiry Warranty request/claim Wholesale Inquiries Sales Payment processing REQUIREMENTS Minimum of 6 months Customer service experience Prior knowledge of Retail Ops or similar order processing system is a plus Strong communication skills Quick learner who can pay attention to detail Ability to work well in a team Positive attitude and with desire to help customers