Protocol Assistant (G5), Ta, Nairobi

%3Ch2%3E%3Cspan%3E1. Background%3C/span%3E%3C/h2%3E%3Cp%3E%3Cspan%3EWithin the context of the WHO Health Emergencies Preparedness and Response (EPR) Programme, the incumbent provides protocol, immigration, customs, and related support services to WHO Hub staff, visiting officials, and other VIPs. The position facilitates official movements, ensures smooth airport and immigration procedures, and supports the effective delivery of protocol and security services at the Hub.

%3C/span%3E%3C/p%3E%3Ch2%3E%3Cspan%3E2. Job Description%3C/span%3E%3C/h2%3E%3Ch2%3E%3Cspan%3EObjectives of the Programme and the Immediate Strategic Objectives%3C/span%3E%3C/h2%3E%3Cp%3E%3Cspan%3EThe mission of WHO’s Health Emergencies Programme (the Programme) is to help countries coordinate international action to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies.

%3C/span%3E%3C/p%3E%3Ch2%3E%3Cspan%3EOrganizational Context%3C/span%3E%3C/h2%3E%3Cp%3E%3Cspan%3EThe incumbent works within the Hub under the direct supervision of the Operations Officer (first-level supervisor) and the overall guidance of the Hub Lead (second-level supervisor). The position supports the Hub’s operational effectiveness by coordinating protocol services, facilitating official movements, and contributing to staff safety and security in accordance with applicable WHO and United Nations procedures.

%3C/span%3E%3C/p%3E%3Ch2%3E%3Cspan%3ESummary of Assigned Duties%3C/span%3E%3C/h2%3E%3Cp%3E%3Cspan%3EWithin the framework of delegated authority and under the direct supervision of the Operations Officer, the incumbent performs the following duties:%3C/span%3E%3C/p%3E%3Cul data-spread=%22false%22%3E%3Cli%3E%3Cspan%3ECoordinate transportation services for VIPs, guests, and delegates to and from airports, offices, hotels, and other designated locations.

%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EWelcome VIPs and other distinguished visitors arriving at the airport to visit the Hub.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EFacilitate diplomatic registration and related formalities for international staff and their eligible dependants, including vehicle registration, diplomatic identification cards, and ground passes.

%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EEscort eligible guests through airport VIP lounge facilities upon arrival or departure, as required.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EAssist guests with airport formalities, including visa-on-arrival procedures where applicable.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EEnsure compliance of vehicles with Minimum Operating Security Standards (MOSS) and, in collaboration with the Fleet Manager, establish mechanisms for regular roadworthiness checks to safeguard passengers.

%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EEnsure the implementation of WFS procedures and tools.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3ESupport the management of relationships with internal and external stakeholders, including other United Nations agencies, particularly on protocol-related matters.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EServe as the focal point for coordinating security and safety matters at the Nairobi Hub.

%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3ESupport the implementation of security measures communicated by the United Nations Department of Safety and Security (UNDSS) in Kenya.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EEnsure that staff members are familiar with and comply with relevant security guidelines at all times.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3ELiaise with UNDSS to coordinate training sessions and briefings on radio communication, convoy procedures, security measures, evacuation procedures, and other safety precautions.

%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EDisseminate standard operating procedures (SOPs) and other relevant security information to Hub staff in collaboration with UNDSS in Kenya.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EMaintain and manage the security folder in the Hub Operations SharePoint.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EPerform any other related duties as required by the supervisor.

%3C/span%3E%3C/li%3E%3C/ul%3E%3Ch2%3E%3Cspan%3EDifficulty, Sensitivity, Nature, and Importance of Work Relations%3C/span%3E%3C/h2%3E%3Cp%3E%3Cspan%3EThe position requires regular interaction with internal and external stakeholders to ensure the effective coordination of protocol, administrative, and security services.%3C/span%3E%3C/p%3E%3Ch3%3E%3Cspan%3EWithin the Unit/Division%3C/span%3E%3C/h3%3E%3Cp%3E%3Cspan%3E%3Cstrong%3EContacts:%3C/strong%3E Operations Officer and Hub Coordinator.

%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan%3E%3Cstrong%3EPurpose:%3C/strong%3E To coordinate activities and ensure the seamless delivery of protocol and security services.%3C/span%3E%3C/p%3E%3Ch3%3E%3Cspan%3EWithin the Organization at the Duty Station%3C/span%3E%3C/h3%3E%3Cp%3E%3Cspan%3E%3Cstrong%3EContacts:%3C/strong%3E Staff at all levels within the Nairobi Hub, other clusters and departments, and administrative, financial, and other support services.

%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan%3E%3Cstrong%3EPurpose:%3C/strong%3E To facilitate coordination, information-sharing, and the effective delivery of protocol and security services.%3C/span%3E%3C/p%3E%3Ch3%3E%3Cspan%3EWithin the Organization Outside the Duty Station%3C/span%3E%3C/h3%3E%3Cp%3E%3Cspan%3E%3Cstrong%3EContacts:%3C/strong%3E Protocol Assistants in the WHO Regional Office for Africa (AFRO) and at Headquarters (HQ), the Budget and Finance Office (BOS), and the Office of Support Services (OSS).

%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan%3E%3Cstrong%3EPurpose:%3C/strong%3E To promote collaboration, coordination, and the consistent delivery of protocol-related services.%3C/span%3E%3C/p%3E%3Ch3%3E%3Cspan%3EOutside the Organization%3C/span%3E%3C/h3%3E%3Cp%3E%3Cspan%3E%3Cstrong%3EContacts:%3C/strong%3E Other United Nations agencies.

%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan%3E%3Cstrong%3EPurpose:%3C/strong%3E To facilitate collaboration and coordination on protocol, immigration, and security-related matters.%3C/span%3E%3C/p%3E%3Ch1%3E%3Cspan%3E3. Recruitment Profile%3C/span%3E%3C/h1%3E%3Ch2%3E%3Cspan%3ECompetencies: Generic%3C/span%3E%3C/h2%3E%3Cp%3E%3Cspan%3EThe position requires the following core competencies, listed in order of priority:%3C/span%3E%3C/p%3E%3Col data-spread=%22false%22 start=%221%22%3E%3Cli%3E%3Cspan%3ETeamwork.

%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3ERespecting and promoting individual and cultural differences.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3ECommunication.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EProducing results.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EAccountability.%3C/span%3E%3C/li%3E%3C/ol%3E%3Ch2%3E%3Cspan%3EFunctional Knowledge and Skills%3C/span%3E%3C/h2%3E%3Cp%3E%3Cspan%3EThe incumbent should demonstrate the following knowledge and skills:%3C/span%3E%3C/p%3E%3Cul data-spread=%22false%22%3E%3Cli%3E%3Cspan%3EKnowledge of Kenya’s guidelines on diplomatic immunities and privileges.

%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EFamiliarity with Kenyan citizenship and immigration rules and procedures.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EKnowledge of United Nations security guidelines.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EAbility to plan, organize, coordinate, and implement activities involving inputs from multiple sources.

%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EAbility to communicate clearly and concisely, both orally and in writing.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EAbility to conceptualize and carry out tasks with minimal supervision.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EVery good understanding of airport arrival and departure procedures.

%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EStrong interpersonal skills and the ability to establish and maintain effective working relationships with people from diverse national and cultural backgrounds.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EAbility and readiness to work effectively under sustained pressure.%3C/span%3E%3C/li%3E%3C/ul%3E%3Ch2%3E%3Cspan%3EEducational Qualifications%3C/span%3E%3C/h2%3E%3Cp%3E%3Cspan%3E%3Cstrong%3EEssential:%3C/strong%3E Completion of secondary education.

%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan%3E%3Cstrong%3EDesirable:%3C/strong%3E A certificate or training in public relations, security management, or a related field would be an asset.%3C/span%3E%3C/p%3E%3Ch2%3E%3Cspan%3EExperience%3C/span%3E%3C/h2%3E%3Cp%3E%3Cspan%3E%3Cstrong%3EEssential:%3C/strong%3E At least five years of work experience in an administrative capacity, immigration, guest relations, airport protocol, or a related field.

%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan%3E%3Cstrong%3EDesirable:%3C/strong%3E Experience in protocol support positions within WHO or another United Nations agency would be an asset.%3C/span%3E%3C/p%3E%3Ch2%3E%3Cspan%3ELanguages%3C/span%3E%3C/h2%3E%3Ch3%3E%3Cspan%3EEnglish%3C/span%3E%3C/h3%3E%3Cul data-spread=%22false%22%3E%3Cli%3E%3Cspan%3E%3Cstrong%3EReading:%3C/strong%3E Expert knowledge.

%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3E%3Cstrong%3EWriting:%3C/strong%3E Expert knowledge.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3E%3Cstrong%3ESpeaking:%3C/strong%3E Expert knowledge.%3C/span%3E%3C/li%3E%3C/ul%3E%3Ch3%3E%3Cspan%3EFrench%3C/span%3E%3C/h3%3E%3Cul data-spread=%22false%22%3E%3Cli%3E%3Cspan%3E%3Cstrong%3EReading:%3C/strong%3E No level selected.

%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3E%3Cstrong%3EWriting:%3C/strong%3E No level selected.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3E%3Cstrong%3ESpeaking:%3C/strong%3E No level selected.%3C/span%3E%3C/li%3E%3C/ul%3E%3Ch3%3E%3Cspan%3EInterchangeability of English and French Requirements%3C/span%3E%3C/h3%3E%3Cp%3E%3Cspan%3EIndicate whether the language requirements for English and French are interchangeable: %3Cstrong%3EYes / No%3C/strong%3E.

%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan%3EFor example, English at expert level and French at working level, or French at expert level and English at working level.%3C/span%3E%3C/p%3E%3Ch3%3E%3Cspan%3EOther Languages%3C/span%3E%3C/h3%3E%3Cul data-spread=%22false%22%3E%3Cli%3E%3Cspan%3E%3Cstrong%3EReading:%3C/strong%3E No level selected.

%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3E%3Cstrong%3EWriting:%3C/strong%3E No level selected.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3E%3Cstrong%3ESpeaking:%3C/strong%3E No level selected.%3C/span%3E%3C/li%3E%3C/ul%3E%3Ch2%3E%3Cspan%3EOther Considerations%3C/span%3E%3C/h2%3E%3Cp%3E%3Cspan%3E%3Cstrong%3EPhysical Workplace Conditions and IT Skills:%3C/strong%3E The position requires basic knowledge of Microsoft Office applications.

%3C/span%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Ch2%3EREMUNERATION%3C/h2%3E%3Cp%3ERemuneration comprises an annual base salary starting at %3Cspan style=%22font-family:%26quot;. Aptos%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:%26quot;.

Times New Roman%26quot;;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3E%3Cstrong%3EKES 2,764,116%3C/strong%3E%3C/span%3E%3C/span%3E (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

%3C/p%3E%3Ch2%3EADDITIONAL INFORMATION%3C/h2%3E%3Cul%3E%3Cli%3EThis vacancy notice may be used to fill other similar positions at the same grade level%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EOnly candidates under serious consideration will be contacted.%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EA written test and/or an asynchronous video assessment may be used as a form of screening.

%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EIn the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO).

The list can be accessed through the link: %3Ca href=%22http://www.whed.net/%22 rel=%22external%22%3Ehttp://www.whed.net/%3C/a%3E. Some professional certificates may not appear in the WHED and will require individual review.%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EAccording to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EAny appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EThe WHO is committed to creating a diverse and inclusive environment of mutual respect.

The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EThe WHO is committed to achieving gender parity and geographical diversity in its staff.

Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (%3Ca href=%22https://www.who.int/careers/diversity-equity-and-inclusion%22 rel=%22external%22 %22=%22%22%3Ehttps://www.who.int/careers/diversity-equity-and-inclusion%3C/a%3E) are strongly encouraged to apply.%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EPersons with disabilities can request reasonable accommodations to enable participation in the recruitment process.

Requests for reasonable accommodation should be sent through an email to %3Ca href=%22mailto:[email protected]%22%[email protected]%3C/a%3E%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EAn impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the %3Ca href=%22https://www.

who.int/about/who-we-are/our-values%22 rel=%22external%22 %22=%22%22%3EWHO Values Charter%3C/a%3E into practice.%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EWHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment).

All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EWHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EFor information on WHO%27s operations please visit: %3Ca href=%22http://www.who.int.%22 rel=%22external%22 %22=%22%22%3Ehttp://www.who.int.%3C/a%3E%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EWHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EThe statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EPlease note that WHO%27s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW).

The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries.

Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at %3Ca href=%22mailto: [email protected]%22%[email protected]%3C/a%3E.%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EThis is a National Professional Officer position.

Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3EIn case the website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device.

Click this link for detailed guidance on completing job applications: %3Ca href=%22http://who.int/careers/process/instructions-for-candidates.pdf?ua=1%22 rel=%22external%22 %22=%22%22%3EInstructions for candidates%3C/a%3E%3C/li%3E%3C/ul%3E