ServiceNow Architect - VP

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

About the Role

Service. Now Implementation and Operations Corporate Title: Vice President- Service. Now Architecture Reporting to : Director Location: Pune Job Profile Position details Vice President- Service. Now Architecture Roles and Responsibilities Role Overview The Vice President – Service. Now Architecture & Transformation is a senior technology leadership role responsible for defining and executing the enterprise Service.

Now strategy, architecture and governance. The role provides strategic and technical leadership across the Service. Now ecosystem, ensuring the platform delivers measurable business value, scalable architecture, operational efficiency, strong governance, and a consistent enterprise experience.

Key Responsibilities

Enterprise Service. Now Strategy Align Service. Now capabilities with business, technology, operational, security, and compliance objectives. Establish Service. Now as an enterprise strategic platform rather than a collection of individual implementations. Drive platform adoption, standardization, automation, and continuous improvement. Architecture & Technology Leadership

• Provide executive oversight of Service. Now enterprise architecture and solution design.
• Define architecture principles, standards, design patterns, integration strategies, and technology guardrails.
• Lead architecture decisions across ITSM, ITOM, ITAM, CMDB, SAM, HAM, TPRM, IRM, CSM, HRSD, and other Service. Now capabilities.
• Establish scalable CMDB, Discovery, Service Mapping, Configuration Management, and asset-management architecture.
• Ensure solutions are resilient, secure, maintainable, upgradeable, and aligned with enterprise architecture standards. Integration & Platform Ecosystem Define enterprise integration architecture between Service. Now and systems such as:
• Azure / Microsoft Entra ID
• Intune
• SCCM
• Cyber. Ark
• Qualys
• Zabbix
• VMware / v. Center
• HR and ERP platforms
• Data lakes and analytics platforms
• Identity and security platforms Establish API, event-driven, integration, authentication, and data-governance standards. Ensure integrations are secure, scalable, observable, and resilient. CMDB / ITOM / ITAM Leadership
• Establish enterprise CMDB strategy and governance.
• Drive Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Discovery, and infrastructure visibility.
• Define asset lifecycle and ITAM strategy across hardware and software.
• Improve CMDB data quality, reconciliation, identification, normalization, ownership, and governance.
• Establish measurable CMDB health and data-quality KPIs. Governance & Operating Model
• Establish a Service. Now Center of Excellence / Platform Governance function.
• Define platform ownership, architectural review, development standards, release management, upgrade strategy, and technical governance.
• Establish demand-management and prioritization processes.
• Define standards for update sets, application development, integrations, customizations, and technical-debt management.
• Ensure platform governance across internal teams, system integrators, and managed-service providers. AI & Automation
• Define the enterprise strategy for Service. Now AI, GenAI, Now Assist, intelligent automation, Virtual Agent, Predictive Intelligence, and workflow automation.
• Identify high-value AI and automation opportunities.
• Establish responsible AI, security, data, and governance principles.
• Measure automation adoption and business value. Leadership & Stakeholder Management Partner with business executives, enterprise architects, and technology leaders. Communicate Service. Now strategy, architecture, investment priorities, risks, and value realization to executive leadership. Key Performance Indicators
• Service. Now platform adoption and business value
• Reduction in legacy tools and technical debt
• CMDB health and data-quality improvement
• Automation and workflow adoption
• Reduction in manual operational activities
• IT service availability and operational efficiency
• Incident/request resolution improvements
• IT asset lifecycle optimization
• Software license optimization
• Integration reliability
• Platform stability and upgrade readiness
• Customer and employee experience
• Service. Now investment / ROI realization Required Experience
• 15+ years of experience in technology, enterprise architecture, IT transformation, or platform leadership.
• Significant experience leading large-scale Service. Now implementations and transformations.
• Deep experience across multiple Service. Now product families.
• Strong enterprise architecture and integration experience.
• Experience managing global teams, strategic partners, and complex transformation programs.
• Strong understanding of ITIL, CMDB, ITOM, ITAM, security, governance, and enterprise technology operating models.
• Experience working directly with C-level executives and senior business stakeholders.
• Demonstrated experience managing large budgets and multi-year technology roadmaps. Preferred Service. Now Expertise
• Service. Now Certified System Administrator
• Service. Now Certified Implementation Specialist
• Service. Now Certified Application Developer
• Service. Now Certified Technical Architect / Certified Master Architect
• Experience with Service. Now AI / Now Assist
• Experience establishing a Service. Now Center of Excellence
• Experience with enterprise-scale CMDB and Discovery
• Experience with Service. Now HAM/SAM, TPRM, IRM, and other strategic workflows Leadership Competencies
• Enterprise strategic thinking
• Architecture leadership
• Digital transformation
• Executive communication
• Business and technology alignment
• Organizational leadership
• Financial and investment management
• Vendor and partner management
• Risk and governance management
• Change management
• Innovation and continuous improvement Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.