Retail Loans Processing Head (Loans Administration Department)

Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong.

It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

Job Responsibilities

Lead the retail loans processing team, overseeing loan drawdown and settlement (particularly familiar with PAPT arrangement), credit limits, and collateral maintenance operations, ensuring compliance with all policies, legal and regulatory requirements. Coordinate with OIC to ensure timely service delivery and provide excellent service to our customers.

Manage post-loan monitoring and handle escalated customer complaints. Streamline processes and involve in system enhancements project to improve efficiency. Manage team members and lead the team to achieve high standards of operational excellence. Job Requirements Bachelor’s degree in Finance, Accounting or a related discipline.

Minimum 5 years’ experience in loan administration, preferably in retail loans processing, with at least 2 years in a team leadership role. In-depth knowledge of Hong Kong banking regulations and best practices for loans processing in banking industry. Strong people management and cross-functional collaboration skills.

Fluency in spoken and written Cantonese, English & Mandarin. Proficient in MS Office, bookkeeping systems. Interested parties, please click "Apply Now" for application. Personal data collected will be used for recruitment purpose only.