Case Handler

Case Handler (Damp & Mould) – 3 Month Contract Location: The Oasts, Newnham Court Village, Bearsted Road, Maidstone, Kent, ME14 5LH Rate: £25.20 per hour (Umbrella) Contract: 3 Month Contract Hours: Full Time (Monday-Friday, 8:00am-4:00pm or 9:00am-5:00pm) Pay: Bi-Weekly Summary We are looking for an experienced Case Handler to join our Damp & Mould team on a temporary 3-month contract.

In this role, you will manage cases from the initial point of contact through to resolution, ensuring that residents receive timely support and clear communication. You will work closely with surveyors and project teams to effectively tackle damp and mould issues. Immediate availability is essential for this position.

Working Arrangements Initial training will take place in the office. After training, office attendance is required on Tuesdays and Wednesdays. Remote work is allowed on other days. Flexibility to work from the Sittingbourne office (Kent Science Park) as needed. A personal vehicle is necessary for this role.

Key Responsibilities

Manage damp and mould cases from initiation to completion. Respond to inquiries from residents and colleagues. Assess and categorize cases following established protocols. Offer advice, guidance, and updates to residents. Collaborate with surveyors, contractors, and internal teams. Monitor case progress and ensure deadlines are met.

Escalate health and safety concerns and high-risk cases when needed. Ensure adherence to Housing Ombudsman standards and best practices. Maintain accurate records and manage case databases. Support scheduling and administrative duties. Essential Requirements Requirements: Experience in case management, administration, or customer-focused housing services.

Direct customer interaction experience in a public sector or housing environment. Understanding of Awaab's Law and damp and mould legislation. Strong customer service and communication skills. Excellent organizational and administrative skills. Ability to prioritize and handle a demanding workload. Proficiency in IT, including Microsoft Office.

Ability to work independently and as part of a team. Full UK Driving Licence and access to a vehicle. Desirable Experience in the housing sector. Background in managing damp and mould cases. Knowledge of Housing Ombudsman standards and best practices. Familiarity with reporting tools like Power BI. What's on Offer? £25.

20 per hour (Umbrella) 3 Month Contract Hybrid Working Mandatory Office Attendance on Tuesday & Wednesday Bi-Weekly Pay Opportunity to contribute to a high-profile damp and mould service. Diverse case management and customer-focused role. Immediate start available. This position is perfect for individuals with experience as a Case Handler, Housing Officer, Customer Resolution Officer, Housing Administrator, Damp & Mould Coordinator, Repairs Coordinator, Resident Liaison Officer, or Housing Support Officer.