Constituent Services Representative

GENERAL STATEMENT OF JOB This classification will provide a wide range of visible and critical administrative, legislative, constituency, and event planning support to the City Council. Work will often require a broader knowledge and comprehension of techniques, information, methods, and organizational procedures, wherein a moderate latitude for judgment relative to understanding and interpretation is required.

This classification will work extensively with elected officials and the public. Successful problem-resolution skills in an information-sensitive, confidential environment are essential. SPECIFIC DUTIES AND RESPONSIBILITIES Essential Functions: Serves as liaison for D7 Councilmember and other departments/divisions, staff members, City officials, the public, community leaders, outside agencies, or other individuals or organizations for the distribution and receipt of routine information.

Interact with various officials and dignitaries involving sensitive City relations. Convey information among City Offices and City Councilmembers to constituents. Circulate documentation to appropriate persons, as instructed. Provide administrative/secretarial, legislative, and constituent support for city councilmembers.

Facilitate and coordinate communication between the councilmembers, city/county/state officials, staff, agency personnel, stakeholders, and constituent in the development of legislation. Track advancement of legislation (resolutions/ordinances) through the legislative process. Responsibility may include monitoring community or committee hearings, securing testimony, and records preparation.

Identify and monitor district specific issues. Work with council members to develop materials and prepare briefings. Review council meeting agenda packets and inform Councilmembers of any issues or concerns. Communicate with citizens, city administration, public officials, and/or other city employees to coordinate the receipt of inquiries from the public and provide requested information or referrals, as appropriate.

Offer verbal or written/ typed correspondence on a variety of issues that require considerable discretion, research of the issue, judgment, and tact. Familiar with issues of concern addressed by constituents and the ability to explain the City’s policies and procedures relative clearly and accurately to those issues. Submit written reports.

Manage daily operation of an assigned councilmember’s district office to include his/her schedule, coordination of travel and accommodations, conference registrations, and/or other travel-related plans. Event planning (set-up/ clean up). Coordinate with internal and external persons to plan and successfully execute events.

Manage projects to include preparing research reports to gather background information and materials to prepare updates. Research city records, ordinances, policies, and procedures, etc., to prepare detailed reports outlining any discrepancies and recommending policies, solutions, and/or other courses of action. Prioritize multiple projects, meet required deadlines, and handle more than one project simultaneously.

Process a variety of documentation associated with operations within designated time frames and per established procedures. Stay abreast of city councilmember assignments/projects and anticipate their needs by gathering records, reports, correspondence, statistics, or other information. Update and manage constituent database.

Assist in the development and content for the assigned councilmember’s newsletter and email communications to constituent groups. Create content for and post to councilmember’s social medial platforms, attend community events with the councilmember to take photos, conduct outreach to local businesses, and serve as a point of contact in the office for the business community.

Update the council district website (as appropriate). Brief city councilmembers on subject matter for upcoming meetings/events. Work with other city agencies and external entities to resolve constituent matters. Prioritize communication efforts of the city councilmember. Attend meetings and take notes for the city council member.

MINIMUM EDUCATION AND TRAINING Bachelor’s degree in public administration, business administration, political science, communications, or related field; or an equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities. One (1) year of experience in legislative/ government affairs.

Preferred: Valid State of Georgia Notary Public certification.

MINIMUM QUALIFICATIONS

AND STANDARDS REQUIRED Knowledge, Skills, and Abilities: Ability to present information clearly and in an interesting manner, both verbally and in writing, for various audiences. Ability to listen well and communicate effectively with citizens and employees having varied educational backgrounds and values. Ability to identify and access resources in addressing problems, deal tactfully with people, and resolve conflicts.

Ability to work independently and perform tasks involving numerous details. Ability to use discretion and judgment in dealing with confidential, sensitive, and controversial issues. Ability to establish and maintain effective working relationships with management, co-workers, and representatives from other City departments, public officials, and the general public.