Senior IT Support Specialist

The Senior IT Support Specialist acts as the primary escalation point for complex technical issues, ensuring high availability and optimal performance of internal hardware, software, and network infrastructure. This role bridges day-to-day user support with advanced administrative tasks, empowering engineering teams by resolving critical incidents and automating routine workflows.

Key Responsibilities & Essential Duties

• Advanced Troubleshooting: Serve as the technical escalation point for complex hardware, software, and system infrastructure problems.

• Network Administration: Oversee network administration tasks, including infrastructure monitoring, maintenance, and troubleshooting to ensure reliable connectivity.

• Automation & Scripting: Develop, maintain, and execute scripts (using languages such as PowerShell or Python) to automate routine operational tasks and deployment processes.

• Cloud Operations & Administration: Support cloud-hosted infrastructure components, user access management, identity synchronization, and cloud backup/disaster recovery protocols

• Project Support: Take ownership of significant technical projects, alleviating support burdens from the core engineering team.

• Mentorship & Documentation: Provide guidance and support to junior team members while maintaining accurate technical documentation and adhering to service level agreements.

Qualifications & Competencies

• Experience: Mid-to-senior level background in IT support, systems administration, or a related technical field.

• Technical Skills:

• Advanced troubleshooting methodology for enterprise hardware and software.

• Strong foundation in network administration, configuration, and diagnostics.

• Proficiency in automation scripting (e.g., PowerShell, Python).

• Familiarity with database queries and system integrations.

• Soft Skills: Exceptional communication, problem-solving, and cross-functional collaboration abilities.

Education & Certifications

• Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.