Associate/Senior Associate Customer Experience

The job roles and responsibilities are, ➢ Respond to customer inquiries via chat and email in a timely and professional manner ➢ Provide expert guidance and support to chat, email and whatsapp support agents ➢ Resolve complex customer inquiries and escalations ➢ Develop and maintain knowledge base articles and resources ➢ Conduct training sessions for new and existing team members ➢ Analyse support trends and provide recommendations for process improvements ➢ Stay updated with industry trends, best practices, and regulations.

➢ Collaborate with stakeholders to identify areas for improvement and implement solutions. ➢ Collaborate with other departments to ensure a seamless customer experience ➢ Ensure compliance with company policies and procedures. ➢ Participate in meetings, workshops, and training sessions as required. ➢ Maintain accurate documentation and records related to the subject matter Knowledge Required: ➤ Understanding of customer service principles ➤ Basic knowledge of our products and services ➤ Familiarity with common customer issues and how to resolve them Requirements The candidate should have the below skill sets, ➤ Excellent communication and presentation skills ➤ Strong phone contact handling skills and active listening ➤ Ability to multitask, prioritise, and manage time effectively ➤ Ability to work under pressure ➤ Proven customer support experience or experience as a Client Service Representative ➤ Track record of over-achieving quota ➤ Excellent communication and presentation skills.

➤ Excellent analytical skills Benefits We offer Great work environment and friendly team culture Competitive Pay Cab Facilities. Medical Insurance Incentives These vacancies are urgent. Immediate Interviews.