Diagnostic Technician

SUPERVISORY RESPONSIBILITIES None. SUMMARY Under the direction of the Field Supervisor, Energy Services Field Staff conduct appropriate weatherization measures in accordance with all eligible funding source requirements ensuring all leveraging opportunities and services are maximized and achieved in each home. Create work orders, review/monitor/maintain client files, database, report on any compliance rules, regulations, and requirements concerns.

Keep abreast of all program updates, policies and procedure requirements and changes. DUTIES AND RESPONSIBILITIES/ESSENTIAL FUNCTIONS Educate clients of the benefits received from weatherization services and provide energy conservation, budget counseling, mold & moisture/radon/asbestos pamphlets/flyers and lead safe information materials.

Complete building assessments on client’s homes/apartments to determine feasibility of weatherization measures. Identify all eligible measures to be installed in accordance with the Technical Reference Manual (TRM) issued by State of California, Department of Community Services and Development, Cal OSHA Safety Manual and Lead Safe practices guide.

Perform Combustion Appliance Safety, Duct, Shell Test and Airflow Exhaust testing as required. Complete all CSD forms as required per Contract. Coordinate with client/local utilities/agency when hazardous conditions are identified while performing assessment or post inspection to ensure CSD protocol is being followed.

Analyze field issues and complete mathematical calculations and other technical forms/reports. Understand and follow policies/procedures and standards required by funding source(s). Properly utilize CSD 710 Priority List form when required to determine pathway. Complete and assemble documents required by funders accurately, efficiently and timely.

Proofread team members paperwork for accuracy. Create and proof work orders. Phone clients to verify appointments and update clients on work status. Enter/Document needed information in database, weatherization schedule/calendar, etc. Comply with and practice safety procedures and guidelines in accordance with Cal OSHA safety standards and guidelines.

Prepares and maintains client related forms, files, and records. Ensure program compliance to contract rules, regulations, and requirements. Adhere to all FEOC and department policies, procedures and protocols. Participate in staff meetings and attend other meetings and seminars as directed. Understands and communicates the technical aspects of the energy services program when working directly with clients and the public to educate them on energy conservation practices in the home.

Maintains a professional relationship with subcontractors, employees, and clients at all times. Provides ongoing monitoring during all phases of weatherization work on assigned projects. Conducts all duties as outlined above and additional duties: Assist assessor/Inspectors on assessments, inspections and performs diagnostic testing as required.

Travels for agency business using agency-provided vehicle or reliable transportation. Maintains regular attendance and punctuality. Works evenings and weekends as required. Performs other duties as assigned.

QUALIFICATIONS

To execute this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

High School Diploma or GED Vocational training certificate in Construction Field preferred. EXPERIENCE: Experience in providing customer service and complaint resolution preferred. Two (2) years of experience in Weatherization, Solar and/or other building construction trades. One (1) year of experience with low-income weatherization programs including LIHEAP, DOE and ESAP.

One (1) year of experience in construction, community development, housing rehabilitation, or property rehabilitation. OTHER QUALIFICATIONS: Proficient in using the client database software, word, excel, phones, office equipment. Must have excellent customer service and communication skills, with the ability to explain information and handle client issues in a friendly, patient, respectful and professional manner.

Certification in the following preferred: Basic Weatherization, Blower Door, Duct Blaster and Combustion Appliance Safety Training. Must obtain within six (6) months of employment. Must possess certifications as required by the funding source. Proficient in Microsoft Office Suite and related business software. Effective presentation, written and verbal communication skills.

Bilingual in English and Spanish, Hmong or other secondary language preferred based on the needs of the clients and the program. Willing to work non-traditional hours and days to meet the needs of this position. Maintain a valid California driver’s license, reliable transportation, adequate auto insurance as required by State law, and insurability by agency carrier.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands and fingers to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to high temperature environment, wet and/or humid conditions, outdoor weather conditions, confined areas/spaces, moving mechanical parts, electrical parts.

The noise level in the work environment is usually moderate. Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required. Also, they do not establish a contract for employment and are subject to change at the discretion of Fresno EOC.

REV. 1/24/2024 Shift Schedule: Monday-Friday 8:30am-5:00pm