Team Lead

The Team Lead will manage a team (sales / BPO / academic counselors), ensuring target achievement, quality output, and team development.

Key Responsibilities

Lead and supervise daily team operations. Set targets and track individual/team performance Conduct daily briefings and performance reviews Train, mentor, and motivate team members Handle escalations and ensure issue resolution Collaborate with management for strategy execution Maintain reports on productivity and performance Requirements Graduate with 1–3 years of team handling experience Leadership and decision-making skills Strong communication and problem-solving ability Team target achievement Productivity per team member Attrition and engagement levels