Customer Service Manager

The Customer Service Manager will play a key role in providing daily hands-on leadership for the customer service team. This position has responsibility for customer service functions from the point a prospective customer initiates contact until they no longer subscribe to Rumpke’s service. This role will oversee and develop best practice standards and implement sales, service and technology enhancements.

The Customer Service Manager will manage, monitor, provide hands-on leadership for the team and coordinate customer service functions ensuring prompt, efficient, quality service by effectively managing the dynamics of customer inquiries. This position is responsible for the overall strategy and direction of the customer service department.