Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: I opened my agency in 1996 and currently lead a close-knit team of three. I graduated from Georgetown College, played football, worked in construction materials sales, and then joined State Farm as an adjuster before opening my own agency. I'm a lifelong Louisville resident, the proud father of five, a former middle school football coach, and enjoy golfing whenever I get the chance.

Serving our community has always been important to me. I'm active in my church, have coached youth sports and community teams, and enjoy building lasting relationships with the individuals and families we serve. Our agency offers health benefits, a Simple IRA, professional development and growth opportunities, and a strong commitment to work-life balance.

We believe in investing in our team and helping each person build a rewarding, long-term career. Our culture is supportive, community-focused, and built around teamwork. I'm looking for a self-starter who is personable, committed, and enjoys building relationships with customers. If you're community-minded and excited to grow with a close-knit team, we'd love to meet you.

ROLE DESCRIPTION: As an Account Associate for {{ account.name }}, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.