Customer Service Rep for Installation Team

Be the Voice Behind Exceptional Service We are seeking a customer-focused Customer Service Representative to support customers throughout the water heater installation process. This role serves as a key point of contact for customers, technicians, subcontractors, retail partners, and internal teams to ensure installations are completed smoothly and efficiently.

What You'll Do

Customer Service Handle customer inquiries via phone, email, chat, and text. Provide appointment updates, scheduling information, and installation status updates. Proactively communicate with customers to ensure a positive experience. Resolve customer concerns professionally and efficiently. Scheduling & Coordination Coordinate between customers, plumbers, subcontractors, retail partners, and internal teams.

Support dispatch operations with scheduling updates and customer availability. Assist with resolving scheduling conflicts, permit questions, and service issues. Records & Administrative Support Maintain accurate customer records in CRM systems. Verify and update installation documentation, permits, photos, and service records.

Process customer payments accurately. Assist with post-installation documentation and account updates. What You Need: Qualifications High school diploma or equivalent. Previous experience in customer service, call center, dispatch, administrative support, or a related role. Home services experience (plumbing, HVAC, installation support, etc.)

is a plus but not required.

Required Skills

Strong verbal and written communication skills. Excellent customer service and problem-solving abilities. Ability to multitask and stay organized in a fast-paced environment. Strong attention to detail. Proficiency with Microsoft Office and CRM systems. Ability to work both independently and as part of a team.

What We Offer

Health and welfare benefits Tuition reimbursement Ongoing training and development opportunities Supportive, team-oriented work environment Outstanding company culture Career growth opportunities If you're a motivated professional who enjoys helping customers and thrives in a fast-paced environment, we'd love to hear from you.

Evenings and Weekends are required. Apply today and join the team at DRF Water Solutions.