Continuing Care Representative

Inbound/Outbound Call Center Representative Location: Artesia, CA Job Type: Full-Time Department: Patient Services Reports To: Call Center Supervisor About Us We are a fast-growing dental organization committed to delivering exceptional patient care and service. Our call center team plays a vital role in ensuring patients receive timely support, accurate information, and a welcoming experience from the moment they call.

About the Role

We’re looking for a friendly, detail-oriented Inbound Call Center Representative to be the first point of contact for patients calling our dental network. You’ll play a key role in delivering exceptional customer service, answering questions, scheduling appointments, and ensuring every caller feels valued and supported.

Key Responsibilities

Answer incoming calls from patients regarding appointments, services, billing, and general inquiries. Schedule, confirm, and reschedule dental appointments using practice management software. Provide accurate information about dental procedures, insurance coverage, and office policies. Handle patient concerns with empathy and escalate complex issues to appropriate departments.

Maintain detailed and accurate records of all interactions in the Practice Management Software (PMS) system. Collaborate with dental office staff to ensure smooth patient flow and communication. Uphold HIPAA compliance and protect patient confidentiality at all times.

Qualifications

High school diploma or equivalent; associate degree is a plus. Prior experience in a call center or customer service role, preferably in a dental or healthcare setting preferred Excellent verbal communication and active listening skills. Proficient in using scheduling and PMS software. Ability to multitask and remain calm under pressure.

Bilingual (especially Spanish) is highly desirable.

What We Offer

Competitive hourly wage + performance incentives Paid training and career development opportunities Health, dental, and vision insurance (for eligible employees) Supportive team environment with room for growth Employee discounts on dental service