DM Shift Operations

Job Purpose Plans and executes all operational activities across the terminal on a daily/shift basis, involving multiple internal and external stakeholders, to ensure safe, on schedule and trouble free operation . On a shift basis to be accountable for a safe, on schedule and trouble free operation of Terminal facilities.

On a shift basis, to implement and execute the operational activities of the terminal to achieve company objectives and to the satisfaction of the customer. The operational activities include the ship unloading, truck loading, storage & product transfer to the customer according to the SOP's, SMP's, SSP's and emphasizing on the SHE policy of the company to maintain the goodwill of the company with competitors.

On a shift basis to supervise and organize shift personnel as a key member of the operations management team ensuring adequate safe cover and quality operation for each individual terminal activity. Note: The Operations Shift Engineer will carry out extra duties, in terms of additional projects and assignments, directly assigned by the Operations Manager/Day Engineer, in line with the Operational KPIs.

Key Accountabilities & Performance Indicators (Maximum 12/14 accountability statements in the form of verb/noun/result area). This section should answer the question “What are the main areas in which this job must get results in order to achieve its Purpose. Check for a link between the items listed and the KPIs of the organization) Safe operation of terminal activities.

IC-1 (Incident Controller) in case of an emergency. Shift Rota DA manager and leaves management plan owner To conduct the JMC independently in case of absence of Day engineer. EVTL inventory management owner and ensure the stewardship and KPI issuance Implementation of emergency plan. Supervision of operational staff.

Training coordinator and supervisor for the Operations staff. Plan major shutdown activities for EVTL with maintenance and customer Ensure healthy relations with customers and timely closure of complaints Ensure timely payment of the Ops related bill especially PQA electricity, water bill, etc. Ensure the compliance status of SECL, Execution Schedule and checklists etc Ensure updated and well furnish documentation for Ops procedures Aid during internal and external audits i.

e. THA, ISO etc. Plan for optimization of plant efficiency thru active KPIs i.e. NJCO, TAT, Tank Turns, Night Navigation etc. Liaison with all departments. Assist Day Engineer in stake holder management and in successfully executing the terminal shutdowns Lead shifts during RLNG planned and unplanned shutdown and ensure the health of the RLNG plant Responsibility Areas Key Activities Performed Performance Indicators Operations i.

Safe handling of products which are highly toxic and explosive during ship unloading, truck loading, storage and pumping. ii. Timely management of above activities. iii. Trouble shooting of all operational faults. iv. Controlling of parameters of above mentioned operational activities. v. Stock control of all the products.

vi. Taking decision of upsets in absence and presence of Day Engineer/OM/GM. vii. Maintaining, filling and ensure timely completion of the documentation viii. Execution of work orders. ix. Provide typical isolation for work permit. x. DA management of the Ops xi. Implementation of the execution schedule and Ops audit that includes: LOTO, DSCD, PTW etc.

Ensuring uninterrupted terminal operation Ensuring >95% availability of the RLNG operation Ensuring NPS score as guided by Vopak Continuous Training i. On job training of operators during shift operations. ii. Relocating operators for getting effective use of there skills. iii. Creating safety awareness by conducting exercise, safety talk etc.

iv. Training of calculations for safe handling, measurement and further documentation.

1. Compliance with the TNA matrix.
2. JQP compliance SHE i. Execution of Work Permits and Confined Space Entry Permit ii. Monitoring of gas measurement iii. Monitoring of Safety critics instruments /equipments. iv. On job training of operation team to make fire exercise drill, emergency drill. Personal LIs Process LIs Environmental LIs TRIR LTI Equipments Equipment health monitoring on regular basis to ensure apt integrity. MWR Utilities Ensure proper availability of utility services on terminal for uninterrupted operation. Customer dealing Managing customer requests, orders, complaints etc. NPS Minimum customer complaints Admin & Personal matters Coordination for admin dept for transportation, canteen etc. Emergency handling (EVTL + EETL) Command CCR and ERT team and take decision to avoid escalation of the emergency Ensuring proper communication during the emergency Mobilize adequate and required resources to the emergency site Coordinating with the customers/stakeholders in case of an emergency Manage the emergency to avoid injuries and property damage EETL Operations Regular monitoring of the RLNG operation and keep close coordination with CTS operation Engage with FSRU operations and coordinate for day-to-day activities Coordination with SSGC gas control on a day to day basis to meet regas nominational requirements. Coordianation with SSGC and FSRU for effectively managing the shutdown activites as per the approved ADP. Ensure >95% availability of the RLNG supply Ensure minimum disruption to the RLNG supply Budget Responsibility (Financial items which this position is accountable for or has a strong impact on. The money amount should be on an annual basis, rounded to nearest thousand, ten thousand, etc. Accountability for revenue and expenditure should be included) Items Unit Value Operating Budget items approved by this position Revenue (sales) targets for this position Cost of employees under your direction Total no. of immediate subordinate positions Overall capital expenditures that will be made in this immediate department / section / branch this year What position makes the ultimate approval for the project and therefore the total budget What position approves the actual item by item purchase of the individual items within the overall capital expenditure mentioned above *Number may change based on the business requirements and growth agenda. Please describe any other financial or money amount items that will help to understand the impact of this job. NOTES: For subordinate positions, please don’t include money amounts which are for the whole department, or for the supervisor / manager position. If this position in fact does not approve budgets, or budget expenditure, or if this position does not have direct sales / revenue targets, then the above items should be blank. Frameworks, Boundaries and Decision-Making Authority: (Define the nature of policy/procedure/instruction constraints and the nature of reporting relationships with line manager as well as any relevant sign-off authorities ) Own Decisions (Types of decisions the incumbent can make) To execute daily jobs in absence of TM, HO, SO etc To declare an area / Equipment safe to carry out a maintenance work. To decide an alternative in case of an equipment / operation failure. To decide an emergency level and way to tackle it. Manage and arrange team for daily and specified operational and non-operational activity. Must consult superior before deciding Recommending a promotion / appraisal. Any change in existing procedure. Filling appraisement forms. Must obtain approval of superior before taking action To bypass / removal of an procedure or equipment To give a customer an extra facility and any kind of dealing off the way. For leave of employees. For cash reimbursement of employees as per company rules. What position(s) gives any further specific (formal) advice or guidance to this position Day Engineer – Operations Operations Manager General Manager Terminal Communication and Working Relationships (Describe the purpose and nature of the main internal and external contacts, excluding line manager and direct reports, which are necessary to perform the job) Main internal stakeholders: With TM

• Overall terminal relevant matters. With HO
• For operational and management matters. With SO
• For safety matters. With ODP
• For customer and stock control relevant features. With HR
• For Management policies, HR relevant matters. With Operators
• For operational and management matters. With Security
• For Terminal premises security and observation. With Projects
• Coordination for new installations, erection, startup, Hazop and Punch list etc. Main external stakeholders: With Clients and Hauliers
• For product handling on behalf of customer in accordance with ODP and HO. With Surveyors & Agents
• For product handling, measurement and provide facilities on account of ODP. With Contractors
• On behalf of Maintenance, Admin. and project team. With Visitors & Officials
• Provide inside terminal information of activities on behalf of invite. Key Challenges (Briefly describe the most difficult and complex aspects, the main challenges of the Job and/or other significant features not covered elsewhere.) To keep the mechanical equipments in good running condition. To keep the instruments and electrical equipments in all maintained order. To keep safety equipments in good working condition. To keep the terminal clean. Safe disposal of all chemicals / degradable and recycle materials. Keep the operation Management of change. Management SHE policies Management of HR & Admin. Policies. Knowledge, Skills & Abilities, Experience [KSAE] required (Describe the minimum level of Knowledge, Years of experience and Must-Have Leadership and Technical/Functional skills) Skills / Abilities & Key Knowledge Areas Must-have Leadership Competencies (Identify min 3 where Advance level is needed) Putting People First: _______ Entrepreneurial: (Innovation, Value Creation & Decision-Making Skills) _______ Collaboration: ADVANCED Execution: ADVANCED Adaptability: ADVANCED Must-Have Technical/ Functionals skills/ knowledge areas (List max 6; ideally max 4 with Advance level) Understanding of the chemical process. Customer management Understanding of and ability to navigtate P&IDs. Understanding the importance and role of HSE, Emergency handling, and Safety critical equipment Trouble shooting Product Movement Management Stock Management Experience & Education (& Technical Qualifications if applicable) Professional/ Sectoral Experience – (Must mention relevant) OSS – Min. 20 years.

Education

& Technical Qualifications * (List must-haves & preferable) OSS- Minimum diploma level * also mention any license, registration, or certification specifically required to achieve the outputs expected from this job Note: Please attach approved Org chart with subject position Annexure A Definitions Skills are the capabilities or proficiencies developed through training or hands-on experience.

Skills are the practical application of theoretical knowledge. Someone can take a course on investing in financial futures, and therefore has knowledge of it. But getting experience in trading these instruments adds skills. Abilities are the innate traits or talents that a person brings to a task or situation. Many people can learn to negotiate competently by acquiring knowledge about it and practicing the skills it requires.

A few are brilliant negotiators because they have the innate ability to persuade. Knowledge focuses on the understanding of concepts. It is theoretical and not practical. An individual may understand a topic or tool or some textbook knowledge of it but have no experience applying it. For example, someone might have read hundreds of articles on health and nutrition, many of them in scientific journals, but that doesn't make that person qualified to dispense advice on nutrition.