Automotive Customer Service Advisor

Automotive Customer Service Advisor Reports to: Shop Manager Location: Marshall Pay Range: $17- $20 Supervises: NA FLSA Status: Non-Exempt (Hourly) About Us Farmward Cooperative is a farmer-owned cooperative dedicated to supporting agricultural producers and rural communities. We provide agronomy, energy, grain, feed, convenience store, retail services - including auto shops and small engine repair and financial services, all with a focus on safety, integrity, and long-term relationships.

We are committed to providing quality products and services while fostering a safe, supportive, and respectful workplace where employees can grow and succeed.

Position Summary

The Automotive Customer Service Advisor serves as the primary point of contact for customers seeking automotive repair, tire, and maintenance services. This position is responsible for delivering exceptional customer service by scheduling appointments, preparing estimates, processing payments, coordinating work between customers and technicians, and ensuring services are completed accurately and efficiently.

The role supports shop operations through effective communication, inventory monitoring, recordkeeping, sales opportunities, and maintaining a safe, organized, and professional work environment. Duties & Responsibilities Key Area Tasks Customer Service & Sales Greet customers and assess vehicle service and repair needs Provide accurate price quotes and explain recommended repairs and services Communicate clearly with customers regarding service status, timelines, and costs Upsell additional maintenance services, tires, accessories, and repair options when appropriate Resolve customer questions, concerns, and complaints in a professional manner Scheduling & Service Coordination Schedule customer appointments and manage service workflow Relay repair and maintenance information to technicians to ensure work is completed accurately Coordinate technician workloads to maximize efficiency and timely service completion Follow up with customers regarding completed services and future maintenance needs Administrative & Financial Operations Prepare repair estimates and service documentation Process customer payments and accurately handle cash, credit card, and other transactions Maintain customer records, service histories, and documentation within the service management system Answer incoming calls and respond to customer inquiries Inventory & Shop Support Monitor inventory levels of tires, supplies, tools, and accessories Order parts, supplies, and inventory as needed to support shop operations Assist with maintaining accurate inventory records Safety & Organization Maintain a clean, safe, and professional customer service area Ensure shop and work areas remain organized and free of hazards Follow all company safety policies and procedures Support a positive workplace culture through teamwork and professionalism General Operations Assist with administrative and operational duties as assigned Support shop initiatives that improve customer satisfaction, efficiency, and profitability Perform other duties as assigned by management Qualifications & Requirements Education and Experience High school diploma or equivalent required.

1-2 years of customer service experience required; automotive service experience preferred. Previous experience in a service advisor, retail, sales, or automotive environment preferred. Basic understanding of automotive maintenance, repairs, and tire services preferred. Experience working with point-of-sale (POS) systems, scheduling software, or service management systems preferred Additional Requirements Must be at least 18 years of age Ability to work flexible hours, including occasional evenings or weekends as business needs require.

Ability to stand for extended periods and work in a fast-paced environment. Ability to lift up to 25–50 pounds occasionally. Demonstrates professionalism, reliability, positive attitude, and strong work ethic. Commitment to providing an exceptional customer experience and representing Farmward in a professional manner Safety & Compliance Follow all company safety policies and procedures.

Maintain a clean, organized, and professional work environment. Comply with company cash-handling and financial procedures. Ensure customer and vehicle information remains accurate and confidential. Maintain a valid driver’s license and driving record that meets company insurance requirements (if driving customer or company vehicles is required).

Skills & Qualifications Exceptional customer service and interpersonal skills. Strong verbal and written communication abilities. Ability to build relationships and establish trust with customers. Strong organizational and multitasking skills. Attention to detail and accuracy in preparing estimates, processing payments, and maintaining records.

Ability to explain technical automotive information in a clear and customer-friendly manner. Basic sales aptitude and ability to recommend products and services confidently. Strong problem-solving and conflict-resolution skills. Proficiency with basic computer applications including email, Microsoft Office, and service management software.

Ability to work independently and collaboratively as part of a team. Licensing/Certifications Class D License Compensation & Benefits Farmward is proud to offer more than just a paycheck. Our compensation and benefits package is built around the whole employee -your health, your future, your family, and your growth.

Benefits

Medical Insurance Health Savings Account (HSA) with employer contributions Company-paid life and disability insurance Both a Pension and 401 (k) match - a rare combination that invests in your long-term future. Paid time off, volunteer day, and holidays Profit-sharing bonus opportunities Employee Assistance Program (EAP) including mental health, financial counseling, and family support resources Wellness program with reimbursement options Additional voluntary benefit options, which includes Dental, and Vision Insurance.

Growth & Development: Training and certification reimbursement Professional development to support career advancement within our cooperative Position Perks: (In addition to our benefits package, this position may include) Boot program & Jean program Carhartt jacket & bibs program Ready to Grow your Career? Apply today at www.

farmward.net or send your resume to hr@farmward.net