Job description
Position Title: Front Office Manager Employment Type: Full-Time Employer: Noosa Blue Resort Location: Noosa Heads, QLD Salary: $70,000 – $80,000 per annum (dependent on skills and experience) About the Company Noosa Blue Resort is a premier boutique destination situated on the crest of Noosa Hill, offering 65 stylish, self-contained suites and penthouses.
We provide a tranquil retreat featuring outdoor pools, a fitness centre, and luxury penthouse suites with rooftop terraces, and are dedicated to providing a high-quality guest experience reflecting the sophisticated lifestyle of Noosa Heads.
About the Role
Noosa Blue Resort is seeking a dedicated and professional Front Office Manager to oversee and coordinate our front-of-house operations. The successful candidate will lead the reception team, ensure seamless guest services, and act as the primary point of contact for operational coordination and guest satisfaction.
Key Responsibilities
Determining daily reception and guest service requirements and allocating specific duties to front desk staff, porters, and housekeeping coordinators. Conferring with the General Manager and other department heads to coordinate front office activities with housekeeping, maintenance, and external tour operators. Developing and maintaining staff rosters and attendance records to ensure optimal coverage during peak resort periods.
Explaining and enforcing workplace health and safety regulations to all front-of-house staff and guests. Supervising the daily operations of the front desk unit, suggesting workflow improvements, and implementing changes to enhance guest service efficiency. Conferring with team members to resolve internal grievances and handling complex guest complaints to ensure a positive resolution.
Performing senior front office and reception duties, including managing the reservations system and overseeing the check-in/check-out process. Monitoring front office financial transactions, including security deposits, late check-out fees, and credit card surcharges. Skills Proven ability to manage, motivate, and roster a diverse hospitality team.
Strong diagnostic skills to identify operational bottlenecks or resolve guest service issues quickly. High-level verbal and written communication skills for interacting with guests, stakeholders, and management. Advanced computer literacy with experience in Property Management Systems (PMS) and online booking platforms.
High commitment to quality workmanship in administrative tasks and guest environment presentation. Ability to work independently and manage multiple priorities in a fast-paced resort environment. Capacity to interpret and act upon technical reports, occupancy data, and guest feedback documentation. Experience Minimum of 1 year of relevant industry experience as a Front Office Manager Practical experience in supervising hotel service workers and coordinating departmental activities.
Demonstrated history of managing guest relations within a resort or high-end hospitality setting. Proven track record using hospitality management software and front-of-house diagnostic tools.
Qualifications
Relevant qualification in Hospitality Management or Hotel Management (AQF Certificate IV, Diploma, or equivalent desired). Current First Aid and CPR certification (preferred). Licences & Requirements Willingness to work flexible hours, including weekends and public holidays, as required by resort occupancy. Strong commitment to workplace health and safety (WHS) and quality assurance practices.
Professional presentation and a reliable, "guest-first" work ethic. Important Eligibility Requirement To be considered for this role, applicants must have full-time, unrestricted working rights in Australia for the duration of the employment period. This position is being advertised by At Ease Solutions on behalf of Noosa Blue Resort.