Player Services Cashier

Job Title: Player Services Cashier Job Code: # 152161 Reports to : Cage Shift Manager/Supervisor on Duty FUNCTION Complete Cashier Cage transactions with customers and other departments. Must have - or be able to obtain - a Mississippi Gaming license. DUTIES & RESPONSIBILITIES

1. Completes transactions for customers within the specified approval guidelines. Demonstrating courtesy and friendliness at all times .
2. Provides credit customers with markers and assists new customers in establishing new credit accounts.
3. Evidences all funds received or paid out with a negotiable instrument or internal document.
4. Processes cash-out transactions using personal checks, credit cards, or money transfers for all customers according to the guidelines set forth by Mississippi Gaming, Treasure Bay and any applicable outside service provider.
5. Serves as a source of operational funds and as a facility for disposition of excess funds for operational departments.
6. Serves as a redemption area for customers’ unused gaming chips, and vouchers/tickets
7. Provides proper security and accountability of company funds.
8. Encourages customers to apply cash-outs to outstanding accounts, or refers to questionable cash-outs to supervisor.
9. Handles customer complaints; refers to procedure for detailed handling. 10 Provide guest services related to membership privileges, such as issuing complementaries, redemption of coupons, promotion entry forms and general casino information.
10. Enrollment of new members in the Player’s Club marketing database/ issuing cards.
11. Resets Player PIN SIGNATORY ABILITY
12. Fill/Credit Slips (if applicable).
13. Cashier Paid In/Out Slip.
14. Cashier Count Sheet(s).
15. Bank count sheet (if applicable).
16. Key Control Log (if applicable).
17. Void Fill/Credit slip(s) (if applicable).
18. Bank reconciliation sheet (if applicable).
19. Soft Count Buy Sheet (if applicable).
20. Even Exchange forms. 10. “Manual Marker Log” and manual Customer Deposit.
21. Customer Deposit.
22. Foreign Currency Exchange Form.
23. Cage Transaction Slip and higher authority (if applicable).
24. Guest comps