Customer Success Associate

Customer Success Associate Reporting To: Customer Success Manager Job Description: The Customer Success Associate will be responsible for Active & Passive Clients.

Responsibilities

Will be involved in the scope of work definition process for every new project. Liaising with the technical team to get updates on the progress of the product implementation. Maintaining a detailed and accurate record of all client details and communications. Communicating with the client on a daily basis regarding the progress of the implementation of the product.

Be the client representative and liaise with the technical team to ensure the client gets the best value out of the product. Ensuring to respond to client queries in a professional and timely manner. Providing clients with relevant information on the products and services offered by the company. Train the client on the product during handover as well as support the client once the product has been handed over.

Responsible for User Acceptance Testing (UAT), after product implementation has been completed. Performing on-site visits to the client.

Responsibilities

Maintaining long-lasting business relationships with clients. Visit the clients once a month. Maintain constant communication with the client and resolve client queries & issues which will help in developing new business & scope of work. Others : Location: Sheikh Zayed Road ( Opposite of Dubai Future Museum) Working Hours: Monday to Saturday (8 am to 5 pm) Requirements Required Skills: Business process mapping Project scoping & requirements gathering Project management Understanding of Business Applications and their functions (CRM, Books, Campaigns, Analytics, etc) Client engagement & communication Team management