Surgical Scheduler, Thoracic

City/State: White Plains, New York Department: WPHPA Westchester Thoracic_2 Work Shift: Day Work Days: MON-FRI Scheduled Hours: 9 AM-5 PM Hours Per Pay Period: 75 Pay Rate/Range: $22.62 - $33.93 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Essential Functions

Understands and adheres to the WPH Performance Standards, Policies and Behaviors Fulfills responsibilities as assigned which may including scheduling all testing/procedures/surgeries; obtaining pre-certification for testing/procedures/surgeries; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure information is accurate and complete; answers telephones, relays messages, and provides information Works collaboratively and maintains effective communication with patients to review all required pre- and post- operative/procedure requirements, following up as necessary Works collaboratively with WPH surgical scheduling team, PAT clinic, radiology, anesthesiology, collaborating providers, patient advocacy, and all other stakeholders as needed Works with the department patient care teams to promote a positive patient experience Works independently to prioritize, organize, and manage a daily assignment within the normal work period Recognizes problem situations, sets priorities appropriately, offers feasible solutions, initiates appropriate actions Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues Participates as a member of the patient care team and responsible for participating in daily huddles and regularly scheduled practice team meetings Attends in-services as required/requested Cross-trains as back up to other business office positions as requested Communicates self-learning needs to department manager Demonstrates proficiency in computer software including Meditech, EPIC, OMP, EMMI, Microsoft Office Suite Adheres to WPH infection control standards including, but not limited to hand hygiene Completes annual mandatory requirements including Occupational Health Requirements Performs all other related duties as assigned Qualifications High School Required or GED 4-6 years Minimum 5 years of experience using administrative office skills required.

1-3 years Previous experience in surgical scheduling preferred. Preferred Proficiency in electronic health records preferred. (Low proficiency) Familiarity with medical terminology preferred. Core Competencies Ability to speak, write, understand, and communicate in English language Perform multiple duties in a high volume area Ability to deal professionally and efficiently with all levels of management and external constituencies Self-starter, self-motivated and ability to work without supervision Excellent telephone manners and communication skills Exhibit courteous, cooperative and professional attitude at all times Ability to monitor flow of office traffic (visitors, meeting, phone calls, etc.)

Demonstrates team work and adaptability Maintains composure under stress White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.