EF Oper. Excellence Specialist, Marketplace

We are seeking a detail-oriented and proactive Program Manager to own the Net Seller Reimbursement metric within our External Fulfillment organization. This role is critical to ensuring operational excellence in a space that requires significant process improvement, mechanism creation, and cross-functional support. The ideal candidate thrives in ambiguity, is passionate about building structure where none exists, and can serve as a trusted partner to Account Managers navigating reimbursement processes.

Key job responsibilities

• Own end-to-end management of the Net Seller Reimbursement metric, including tracking, root-cause analysis, and reporting
• Design and implement mechanisms (audits, escalation paths, dashboards) to bring consistency and clarity to currently unstructured reimbursement operations
• Partner with Account Managers to resolve doubts, provide guidance on reimbursement processes, and build self-service resources (playbooks, FAQs, decision trees)
• Dive deep into data using SQL to identify trends, quantify impact, and drive data-informed decisions
• Define and implement process improvement initiatives, creating SOPs and standard mechanisms to reduce operational ambiguity
• Build relationships with cross-functional stakeholders (Finance, Operations, Seller Support) to align on reimbursement policies and escalate systemic issues
• Develop and maintain reporting dashboards to provide visibility into metric health and operational performance
• Identify predictors and root causes of reimbursement variances and propose corrective actions with written business recommendations
• Bachelor's degree or equivalent
• Experience in program or project management
• Experience with Microsoft Office including Excel and Word
• Computerized Maintenance Management System program experience
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience working in an analytical environment with cross-functional teams
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.