Customer Service Coordinator

Classification: Non-Exempt

Job Summary

The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager. Places orders, prepares and processes new or used garment inventories for delivery to customers. Helps determine and maintain inventory levels. Prepares and reports stockroom records, receives new garments from vendors, verifies an order against invoice billing and notifies supervision of problems such as back orders or wrong items sent.