Principal Observability & Reliability Architect

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.

We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. AHEAD is seeking a Principal Observability & Reliability Architect to join our Observability practice within Intelligent Operations. You are the senior technical authority and client advisor for observability and reliability: an expert in Dynatrace at enterprise scale, fluent in open standards and adjacent platforms, and accountable for the outcomes your programs deliver in reliability, efficiency, cost, and adoption.

You will architect enterprise observability solutions, lead the SRE practices that turn telemetry into dependable services, advise executive stakeholders, serve as escalation point for delivery teams, and grow the practice through pre-sales, offerings, reusable content, and mentorship. This is a full-time, remote role based in the United States, with occasional travel (0 to 15%) based on engagement needs.