Spa Supervisor

Help Deliver the Kalahari Experience At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

SPA Supervisor Kalahari Resorts & Conventions is seeking a Kalahari Resorts & Conventions is seeking a SPA Supervisor. In this role you are responsible for exemplifying company standards, by providing guests with a fun, friendly, professional approach that will ensure guest satisfaction beyond expectations; training, developing and coaching associates, overseeing the coordination of guest bookings, and completing all necessary administrative duties.

As part of our team, you’ll embody our Promise to Lead with Love guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Key Responsibilities

Assist in training spa associates to be efficient, courteous, and professional when taking care of guests in-house and over the phone Prepare associate schedules according to business forecast, payroll budget guidelines and productivity requirements Ensure all daily operations of the spa including booking appointments, inventory of products, cleanliness of all areas, and linen control Assist in training associates to up-sell products and services and monitor their progress.

What We’re Looking For Someone who can assist in the daily operations of the spa by supervising bookings, service provider rotations, salon inventory, and associate development. Ensure that service standards exceed guest expectations. Addressing guest and associate concerns constructively and effectively. Required 2+ years of supervisory skills in a spa or salon.

Sampling of Our Benefits Our team enjoys a comprehensive benefits package, including: Career growth opportunities with promotion from within 401(k) matching, paid time off, and holiday compensation Health, dental, and vision coverage for full-time associates Employee appreciation events, discounts, and perks at all resorts Education assistance programs to help advance your career Be Part of Something Extraordinary At Kalahari, we believe the best leaders Lead with Love— because love builds trust, inspires growth, and creates experiences that last a lifetime.

That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | Kalahari Resorts & Conventions is an Equal Opportunity Employer.