Digital Services Consultant- Hybrid - 80% Remote

As the Digital Services Consultant , you will play an integral role within Information Technology’s new Project Management Office, blending hands-on process and service improvement, project consultancy, training and capacity building and responsible AI adoption support. We’re looking for a high-energy, glass-half-full leader who loves getting to the root of problems, bringing people together and turning good ideas into meaningful improvements.

Help us reimagine what it means to be a digital partner to our Wake County departments!

Essential Functions

Process design and improvement: Leads and facilitates complex process design and improvement projects in partnership with senior leadership, department leaders, and frontline staff Defines project scope, analyzes root causes, establishes measures of success and supports implementation and evaluation of improvements aligned with County priorities and department business plans Training, coaching and organizational capacity-building: Develops, delivers and evaluates training, coaching and employee engagement initiatives that build staff capability in process improvement, service design, innovation and the responsible use of emerging technologies, including AI Helps departments apply these skills and practices and sustain adoption across the organization Emerging practices and technology evaluation: Researches and evaluates emerging practices, service-delivery approaches and technologies, including AI, to identify opportunities for improved County operations and services Helps departments develop technology use cases that identify business needs, expected benefits, resource requirements and risks for review through the County’s IT governance framework.

Collaborative solution development: Partners with internal and external stakeholders, customers and end users to develop and validate feasible solutions to priority business and service-delivery challenges Facilitates evaluation of options based on user needs, anticipated benefits, feasibility and resource requirements and builds support for recommended approaches Needs assessment and requirements development: Conducts stakeholder, customer and end-user interviews, on-site observations and workflow assessments to understand current processes, service experiences, staffing needs and equipment and technology requirements Documents findings and requirements to inform process improvements and solution design NOTE: This is an 80% hybrid role that requires some work onsite at the Raleigh, NC office, with the ability to be onsite within one hour.