Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: I opened my agency in 1994 and currently lead a team of six. I've proudly served as a State Farm agent for over 30 years and remain passionate about helping customers protect what matters most while developing a high-performing team that is committed to excellence. Giving back to our community is an important part of our agency.

We proudly support organizations such as Toys for Tots, the Humane Society, local food banks, and the Greek Festival, and we enjoy making a positive impact beyond the office. Our agency offers health benefits, a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. We believe great performance deserves to be recognized and rewarded.

Team members have opportunities to earn monthly team bonuses and additional incentives through life insurance sales promotions. Top performers can also earn Hall of Fame recognition. We invest heavily in professional development, including access to nationally recognized sales trainers and resources designed to help our team continue sharpening their skills.

Our culture is supportive, customer-focused, and driven by excellence. We strive to be among the top performers in both sales and customer retention while never losing sight of providing exceptional service. I'm looking for someone who is reliable, detail-oriented, coachable, goal-driven, and has a growth mindset. If you're eager to learn and build a rewarding long-term career, we'd love to meet you.

ROLE DESCRIPTION: As an Account Associate for {{ account.name }}, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.