Senior Director, Customer Experience

About Us. Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history. As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine. Our purpose is to fuel confidence by helping people look better, feel better, and live better.

We believe you do not have to choose between living life and making a living. Live your best life with Merz Aesthetics.A Brief Overview. The Director of Customer Experience is responsible for the strategic leadership, evolution, and performance of two enterprise loyalty programs, overseeing loyalty program technology platforms, promotions strategy, and the digital engagement and CRM marketing