Registration Specialist

Position Summary

Performs daily activity related to accurate and efficient registration of patients, including gathering and recording patient demographic and financial data in a pre-assigned computer system. The registration specialist will provide outstanding internal and external customer service. Assists with the facilitation of communication with health insurance carriers, hospitals, physician offices, patients and families as needed.

The registration specialist will assist with the pre-certifications and authorizations required for ambulatory outpatient infusion services on an as needed basis. The registration specialist may be required to work flexible and/or extended hours and perform other duties as needed.

Education

High School Diploma

• Preferred Experience 1 Year Medical/Clinical experience
• Preferred License # Certification None Required Core Job Functions Maintains all aspects of patient records including new patient charts, updating information, signatory process, and electronic patient record. Ensures that documentation is present for regulatory and billing compliance. Creates and maintains welcoming environment for patient, families, and staff. Assumes responsibility for patient satisfaction related to instructions, wait times, anticipation of needs, and registration process. Promptly answers telephones, voice mails, and emails. Demonstrates initiative and flexibility as well as time management. Maintains open communication with co-workers and management. Assist office manager with any duties to facilitate efficient operations of department. Accurately schedules appointments, enters orders and documentation as necessary. Follows up with missed appointments and reschedules patients. Directs patients to appropriate personnel concerning billing issues.