DDC Controls Account Manager

Summary CIS Industries has built a reputation over its 20+ year history for creating an enjoyable and rewarding workplace. The company emphasizes stability, loyalty and a supportive culture. Join our growing team today!

Key Responsibilities

1. Account Management & Client Relations Serve as the primary point of contact for assigned accounts (commercial, industrial, healthcare, education, etc.) Build and maintain strong, long-term client relationships Understand customer operational goals, pain points, and facility needs Conduct regular account reviews and identify opportunities for improvement or expansion Ensure high levels of customer satisfaction and retention
2. Sales & Business Development Identify and pursue new business opportunities within existing and prospective accounts Develop and execute account growth strategies Generate proposals for DDC systems, upgrades, retrofits, and service agreements Collaborate with estimating and engineering teams to develop accurate project scopes and pricing Meet or exceed sales targets, revenue goals, and profitability objectives
3. Technical Solution Development Work with engineers and project teams to design DDC/building automation solutions (HVAC controls, energy management systems, BMS integrations) Interpret plans, specifications, and sequences of operations Recommend system improvements, upgrades, and energy-efficient solutions Stay current on controls technologies
4. Project Coordination & Execution Coordinate with project managers, field technicians, and subcontractors during project lifecycle Participate in project kickoff meetings, progress reviews, and closeout processes Ensure alignment between customer expectations and project deliverables Help resolve project issues, scope changes, and scheduling challenges
5. Financial Oversight Manage account profitability, including margins and cost controls Review and approve proposals, change orders, and service agreements Forecast revenue and maintain accurate sales pipeline reporting (CRM) Ensure timely billing and assist in collections when necessary
6. Customer Support & Service Act as escalation point for service or performance issues Coordinate service teams for maintenance, troubleshooting, and system optimization Promote service contracts, preventative maintenance, and system upgrades Ensure systems are operating efficiently and meeting client expectations
7. Compliance & Documentation Ensure all solutions comply with industry standards, codes, and customer specifications Maintain accurate customer records, project documentation, and contracts Support commissioning and system handover documentation
8. Cross-Functional Collaboration Work closely with: Engineering teams (for system design) Operations/project management (for execution) Service departments (for ongoing support) Facilitate communication between internal teams and customers
9. Market & Industry Awareness Stay informed on trends in: Building automation systems (BAS) Energy efficiency and sustainability Smart building technologies (IoT integration, analytics) Identify competitive positioning and differentiate offerings Key Skills & Competencies Strong knowledge of HVAC systems and DDC controls Sales and negotiation expertise Technical aptitude for building automation systems Project coordination and organizational skills Customer relationship management (CRM tools) Excellent communication and presentation skills Financial and business acumen Typical Performance Metrics (KPIs) Revenue growth & sales targets Account retention rate Gross margin/profitability Pipeline value and conversion rate Customer satisfaction (CSAT) Service contract growth Benefits: Benefits include paid vacation, 50% 401K match program up to 4% of gross pay, Safe Harbor company contribution 3% of your annual salary, a company supplemented health insurance program, plus employer paid life insurance, short- and long-term disability. Dental and Vision options are available. Salary: Salary commensurate with job experience.