Sales Coordinator

Managing sales order: Prepare and maintain product quotations in accordance with company pricing policies and approved commercial terms. Assist in the preparation of service quotations, including PMA analysis and related supporting documentation. Coordinate sales rep by managing order, schedules, filing important documents and communicating relevant information to the customer.

Ensure all quotations and contracts are accurate, properly documented, and maintained within company systems. Inform clients of unforeseen delays or problems. Follows up on any sales quotations made for clients. Place or cancel orders as well as answer related questions about terms of sale. Coordinate and manage the placement of orders, refunds, or exchanges.

Managing customer account/related customer service: Create, update, and maintain customer master data in company systems. Process new customer account setup and vendor registration requests. Verify customer sales history and related records as requested by the Sales team. Maintain accurate customer information and ensure data integrity across business systems and file documents.

Manage incoming customer calls, emails, and other communication channels in a professional and timely manner. Respond to customer inquiries and provide accurate information regarding products, services, quotations, contracts, billing, and account-related matters. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution except it’s technical problem which should be communicated by technical person.

Take payment information and other pertinent information such as addresses and phone numbers. Build and maintain positive customer relationships through effective communication and professional service support. Sales and Service Administration Support Administer service contracts, including contract creation, renewal tracking, amendments, Coordinate sample requests and ensure proper documentation and tracking.

Coordinate water testing requests and related administrative activities between customers and the technical team. Support material requisition activities and billing-related documentation. Process supplier purchase requisitions (PRs) and review supplier invoices prior to submission to the Accounting Department. Ensure supporting documents are complete and comply with company requirements.

Coordinate with internal stakeholders regarding procurement and payment-related matters. Assist in the administration and monitoring of service-related business processes. Store and sort financial and non-financial data in electronic form and present reports as necessary for new account. Managing other associated sales/rep/marketing /others: Ensure adherence to sales associated policies.

The Sales Coordinator must liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.. The Sales Coordinator may also be required to produce reports on progress within the specialties as necessary. Produces commission reports according to commission scheme.

Creates new and innovative ideas to improve sales support process. Assists the marketing department in new marketing or Promo campaigns Follow communication, procedures, guidelines and policies.