ServiceNow Developer (Secret)

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We are looking for a Service. Now Developer to work in Fort Meade, MD supporting our client. Clearance: Secret Salary: Up to $173,000 Location: Position is mostly remote with about 1 week per month in office in Fort Meade, MD (must be within driving distance) Job Description: As Service. Now Developer you will perform configuration, development, support, and maintenance of the Service.

Now implementation. Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through Service. Now Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules.

Primary Responsibilities Support the standup, configuration and implementation of Service. Now’s ITSM, OMT, TSM, TSOM, and Workforce Management Capability modules. Create and maintain Forms, Reports, Views, Workflows, Groups and Roles Create, maintain and enhance Dashboards and reporting, including scheduled reports Create and configure tool integrations with Service.

Now (Elastic, Netcool, Kafka, etc) Coordinate and support application and platform upgrades Assist with design, creation and cataloging of business process flows Work with other members of the Service. Now development team to propose solutions based on business needs and strategies Perform the necessary tasks to design and configure Service.

Now functions to meet operational needs Support business process re-engineering activities to move ticketing and order management capabilities into Service. Now Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts Developing, configuring, and customizing the Service.

Now platform to fit business requirements.

• Troubleshoot and resolve problems.
• Orchestrate and automate tasks.
• Responsible for the design and build of Service. Now Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
• Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members.
• Follow, maintain, and apply documentation best practice policies, procedures, and process throughout Service. Now development.
• Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.
• Review and apply any additional UI/UX requirements from external and internal team and align into Service. Now development.
• Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
• Willingness to further grow and enhance skillset from more senior developers throughout each project.

Basic Qualifications

Requires a US Citizenship. Hold and active security certification that meets DOD 8570 IAT level II or higher, such as Security+ Must hold an active DoD Secret clearance. Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Master’s degree.

Additional experience may be excepted in lieu of degree. At least 3 years of experience with the design, development, and support of technology infrastructure. At least 2 years of Service. Now development. Experience with Service. Now upgrades. The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.

Ability to multi-task and self-assign work in a fast-paced environment. Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership. Candidate shall have the ability to develop and present management level briefings.

Demonstrate potential and willingness to learn and adapt to rapid changes in technology. Open to receiving mentoring from senior developers.

Preferred Qualifications

Service. Now Certified Application Developer Experience or familiarity with Agile development and testing methodology Exposure to Service. Now applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc. Experience with JIRA, Git and Confluence.

Understanding of ITIL foundation or ITIL certified. AWS cloud and Service. Now certifications. Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline Experience working with large software systems including hardware integration and test.

Experience working with multi-disciplinary technical development teams. Experience using SAFe as the agile development methodology. Experience moving from a legacy application to a new application Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.

Experience using Kanban to improve flow on support teams. Experience with DevOps/DevSecOps and CI/CD implementation. Equal Opportunity Employer