Deputy Director of Advanced Technology Department

Operational Responsibilities Lead and oversee the end-to-end operations of both Infrastructure and Smart Applications Sections, ensuring alignment with the entity’s strategic and operational objectives. Ensure continuous availability, reliability, and security IT Infrastructure, networks, systems, and smart applications in accordance with approved SLA’s and Cybersecurity standards.

Integrate Infrastructure capabilities with application requirements to ensure seamless system performance, scalability, and interoperability. Oversee business continuity, disaster recovery, backup management, and resilience planning for infrastructure and applications, including periodic testing and reporting. Monitor operational performance through KPI’s, and service metrics to ensure efficiency, uptime, incident resolution time, and user satisfaction.

Govern IT operations, change management, and release management processes to minimize risk and ensure controlled deployment of systems and upgrades. Ensure compliance with IT governance frameworks, cybersecurity policies, data protection standards, and regulatory requirements. Maage vendor performance, technology controls, and service agreements to ensure value for money, service quality, and technological advancement.

Lead incident response and major issue resolution, ensuring root cause analysis and implementation of preventive corrective actions. Supervise user support services, system training, and adoption initiatives to maximize operational effectiveness and digital maturity. Prepare operational reports for executive leadership covering system performance, risks, Infrastructure health, project status, and improvement initiative.

Technical Competencies Job-specific knowledge, skills, or abilities required to perform specialized tasks or functions effectively within a given role or field. Enterprise IT Architecture & Systems Integration Ability to design, align, and govern enterprise-wide Infrastructure and application architecture, ensuring scalability, interoperability, high availability, and seamless integration across platforms.

IT Operations & Service Management Strong expertise in managing IT operations, incident management, change, management, release management, and service performance in alignment with frameworks such as ITIL and industry best practices. Cybersecurity & Risk Management Advanced knowledge of cybersecurity controls, network security, data protection standards, vulnerability management, disaster recovery, and business continuity planning.

Digital Solutions Governance & Technology Lifecycle Management Capability to oversee the full technology lifecycle from requirements analysis, solution design, testing, deployment, to optimization while ensuring compliance with governance, quality standards, and regulatory frameworks. Foundational Competencies Core personality traits and work ethic attributes that shape how individuals approach their responsibilities and contribute to the overall workplace culture.

Committed The ability to demonstrate reliability through consistent attendance, punctuality, responsiveness, availability, and full engagement in assigned responsibilities and development opportunities. Optimistic The ability to maintain a positive, can-do attitude when facing challenges, demonstrating resilience and encouraging a constructive outlook in oneself and others.

Respectful The ability to consistently treat others with dignity, valuing diverse perspectives and contributions, and maintaining a professional, courteous demeanor in all interactions. Ethical The ability to adhere consistently to organizational values and principles, demonstrating honesty, integrity, and transparency in decisions and actions.

Behavioral Competencies Interpersonal and soft skills that influence how individuals interact with others, build relationships, and collaborate effectively to achieve goals. Collaborative The ability to work effectively with others toward shared goals, fostering an environment of cooperation, valuing diverse perspectives, and maintaining open, respectful communication.

Adaptable The capacity to adjust effectively to new conditions, remain flexible in response to evolving circumstances, and maintain a positive, solution-focused attitude during change. Analytical The ability to evaluate complex situations by identifying patterns, using logic and reasoning to assess information, and developing effective, evidence-based solutions.

Proactive The tendency to take initiative, anticipate future challenges or opportunities, and act in advance to address them. Includes seeking improvements, taking responsibility, and driving positive change. Leadership Competencies Skills and qualities that enable individuals to guide, motivate, and influence others to achieve shared objectives and drive organizational success.

Effective Communication The ability to articulate ideas clearly and persuasively, engage in active listening, and promote transparent, two-way communication across all levels of the organization. Team Building The capacity to build, lead, and sustain high-performance teams that align with organizational goals while fostering collaboration, shared values, and mutual respect.

Strategic Thinking The ability to set a long-term vision, align resources effectively, and develop strategies that drive organizational success while adapting to changing environments and market conditions. Decision Making The ability to evaluate complex situations, assess risks, and make informed, timely decisions that align with and support the organization’s strategic objectives.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the required duties, responsibilities, and requirements of the role. The employee may be required to perform duties in line with other requirements and at the Abu Dhabi Accountability Authority’s discretion.

General Responsibilities Perform responsibilities that reflect academic qualifications, job specializations, and productivity expectations. Ensure continuous awareness and compliance with all policies, procedures, and guidelines as well as the organization’s code of conduct. Promote and engage in teamwork, collaboration, and dedication in performing all duties.

Ensure security, confidentiality, and proper classification of data in line with organizational policies. Ensure the preservation and archiving of all relevant files, records, and documents according to organizational standards. Support any organizational structure changes, ensuring optimal resource utilization and alignment with organizational objectives.

Support change management initiatives in line with organizational standards. Ensure deliverables are prepared in a timely and accurate manner, meeting requirements and quality standards. Perform tasks and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in the event of inability to perform the tasks and responsibilities.

Perform any other duties assigned by leadership within the scope of the department’s mandate.

Requirements

Minimum Preferred Academic Qualifications Bachelor’s degree in relevant subject area Master’s degree in relevant subject area Professional Certifications

• CompTIA, PMP Language Proficiency Proficiency in Arabic Proficiency in Arabic and English