Workplace Manager

The Workplace Services team creates seamless, welcoming and high-performing workplace experiences where people can do their best work. We bring together workplace experience, workplace services, catering, hospitality and essential services to ensure every aspect of the workplace works together—from the physical environment and daily operations to food, events and employee needs. The team provides operational leadership and regional direction, shaping service standards, operating models and partnerships while continuously improving how our workplaces operate. We balance employee experience, business needs, operational resilience and cost efficiency to deliver scalable and high-performing workplaces.

Responsibilities

• Oversee workplace operations including facilities, maintenance, cleaning, catering, space utilisation, parking, ticketing and service delivery. Establish performance metrics, governance and regular business reviews to drive service excellence and continuous improvement.
• Lead vendor and IFM partnerships, including RFPs, contracts, negotiations, SLAs, KPIs and performance management, ensuring quality, value and innovation.
• Lead complex workplace projects and transformation programs, including office openings and moves, workplace transformations, RTO, regional events and global initiatives.
• Own budgets, forecasting, investment decisions, cost controls and productivity initiatives, balancing service quality with efficient use of resources.
• Partner with Food/F&B and cross-functional teams to deliver high-quality food, hospitality, events, community and workplace experiences that support employees and business priorities.
• Use operational data, user feedback and technology to identify trends, inform decisions and improve service delivery, efficiency and user experience.
• Partner with senior business and functional leaders across Real Estate, EHS, Security, IT and HR.

Note: Only resumes submitted in English will be considered for this role.

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years' experience across workplace, facilities, hospitality, catering, office operations or related services.
• Experience leading workplace operations across multiple locations and managing internal teams, vendors or service providers.
• Experience managing contracts, SLAs, KPIs, budgets and commercial performance.
• Strong operational, strategic and financial management skills, with the ability to translate strategy into execution.
• Strong stakeholder management, communication, influencing and decision-making skills, including the ability to work with senior leaders in a matrix environment.
• Fluency in English with excellent written, oral, and presentation skills, and the ability to communicate effectively with diverse stakeholders.

Preferred Qualification(s):

• Experience leading integrated workplace services, including facilities, catering/F&B and workplace experience. Regional or global experience within a complex, fast-paced or matrixed organisation.
• Experience using workplace technology, data and analytics to improve service delivery and operational efficiency.