Telehealth Program Specialist I - ANTHC Statewide IT

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state. Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes: Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers. Cost-Share Dental and Vision Insurances Discounted Pet Insurance Retirement Contributions with Pre-Tax or Roth options into a 403(b).

401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer. Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.

Eleven Paid Holidays Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.

Flexible Spending Accounts for Healthcare and Dependent Care. Ancillary Cash Benefits for accident, hospital indemnity, and critical illness. On-Site Child Care Facility with expert-designed classrooms for early child development and preschool. Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.

Tuition Discounts for you and your eligible dependents at Alaska Pacific University. On-Site Training Courses and Professional Development Opportunities. License and certification reimbursements and occupational insurance for medical staff. Emergency Travel Assistance Education Assistance or Education leave eligibility Discount program for travel, gym memberships, amusement parks, and more.

Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org. Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act. This position is local to Anchorage, AK and has on-site daily work schedule.

Summary: Under general supervision, provides the following telehealth services: project management, customer relations, training, and assessments of utilization and needs with the goal of increasing the use of telehealth products and services throughout the Alaska Tribal Health System.

Responsibilities

All P romote telehealth product and service awareness. Assist customers in the adoption of telehealth products and processes in meaningful ways. Support initial and ongoing use of telehealth through training, documentation tools, demonstrations, etc. M onitor utilization of telehealth services and products by creating, running and evaluating reports.

Promote awareness of the importance of data validity and security. Solicit feedback on telehealth processes and systems from users. A ssess needs of customers to assist in telehealth hardware and software selection. May participate in review, selection and user acceptance testing of hardware and software. P rovide informational support to users and administrators related to telemedicine products and services including contact information and knowledge of clinic equipment and capabilities.

E stablish effective interpersonal relationships with all levels of personnel through displaying a professional demeanor and excellent communication skills. Promote an atmosphere that encourages enthusiasm and participation in telehealth use, improvements and enhancements. Use knowledge of systems and processes to assist others to use and/or implement telehealth services.

T rain on telehealth software, hardware and processes to meet the educational and cultural needs of adult learners at a variety of educational and skill levels. Create and update training tools and evaluate them for effectiveness. S erve as an initial point of contact for workflow and clinical level telehealth issues and resolve them within scope of authority.

Triage customer service needs to the appropriate department/level as needed and follow up to ensure resolution/closure of need. T elehealth Program Specialist II M ap and customize telehealth workflow patterns for all clinical practice settings. Evaluate processes in order to integrate current or new practices with telehealth initiatives.

Analyze telehealth processes and workflow patterns, patient care patterns and regulatory requirements within scope of authority. Assist in the identification of changes in workflow process that need to be made with system or process improvement changes and with any change in services. F acilitate project management by assisting with meeting set up, finding key stakeholders, communicating progress, etc.

to keep projects moving forward. Apply written and verbal communication skills to facilitating team discussions and communicate key milestones and status during project cycle. I dentify opportunities to improve patient experience, increase provider satisfaction, optimize processes and make efficient use of funds and time.

Participate in quality assurance / performance improvement projects related to telehealth. P rovide leadership for development of education and training with the end goal of providing the same safe, high quality patient care remotely as is provided in person. Demonstrate expertise in education techniques and be a subject matter expert for telehealth systems and processes.

E valuate telehealth technology to ensure consideration for patient safety and confidentiality. Assess telehealth products and applications to evaluate how well they meet the needs of staff providing telehealth services. T elehealth Program Specialist III P erform complex project planning, development and implementation within scope of authority.

Make recommendations based on analysis of single and multi-organizational workflows. Provide telehealth consulting services in line with scope of authority to customers and work teams related to workflow and technology solutions. E valuate training methods and training program(s) to make recommendations for improvement.

Mentor others in this job family to help them develop skills for advancement. A ssess and make recommendations on new products, applications and services based on national and industry reviews, user input and knowledge of telehealth practices. Track customer utilization of services and products to identify trends and areas for improvement using multiple data resources.

R emain current with regulatory changes impacting clinical applications of telehealth. Monitor and review telehealth trends by actively seeking knowledge and sharing it with team members. Lead quality assurance/process improvement projects. Participate in telehealth research. P erforms other duties as assigned or required.

Other information: KNOWLEDGE and SKILLS A ll K nowledge of medical terminology. K nowledge of patient care activities, patient care environments, and outpatient and/or inpatient clinical operations. K nowledge of healthcare related software applications. S kill in oral and written communication. S kill in video teleconferencing systems.

S kill in managing multiple priorities and tasks concurrently and meeting deadlines. S kill in troubleshooting and problem solving. S kill in establishing and maintaining cooperative working relationships with others. S kill in operating a personal computer utilizing a variety of applications including Excel, Word and PowerPoint.

S kill in data collection. D emonstrated skill in training adult learners. S kill and comfort using technology hardware, software applications and peripheral devices. T elehealth Program Specialists II K nowledge of project management. S kill in innovation as demonstrated by the capacity to apply knowledge of telehealth systems and processes to clinical services.

S kill in facilitating groups toward project goals on a local level. S kill in critical thinking, analysis and problem resolution. T elehealth Program Specialists III K nowledge in The Joint Commission, Heath Insurance Portability & Accountability Act, Centers for Medicare & Medicaid Services and other regulatory requirements related to telehealth.

K nowledge in new trends in clinical practice and information systems. K nowledge of training theories and methods to develop training programs. S kill in critical thinking, analysis and problem resolution on a multi-organizational level. S kill in implementing quality assurance and performance improvement processes. M INIMUM EDUCATION QUALIFICATION T elehealth Program Specialist I & II B achelor’s Degree in a clinical, health administration or business field.

Special consideration may be given for those with college level education who also have progressively responsible related work experience, education or training which may be substituted on a year-for-year basis for college education. T elehealth Program Specialist III B achelor’s Degree in a clinical, health administration or business field.

M INIMUM EXPERIENCE QUALIFICATION T elehealth Program Specialist I N on-supervisory

• One (1) year of work experience related to patient care in inpatient or outpatient settings. An equivalent combination of at least one (1) year work experience plus two (2) additional years of relevant education and/or training may be substituted. T elehealth Program Specialist II N on-supervisory
• Three (3) years of work experience related to patient care in inpatient or outpatient settings. T elehealth Program Specialist III N on-supervisory
• Five (5) years of work experience related to patient care in inpatient or outpatient settings. This work is to include either two (2) years in telehealth or two (2) years in professional patient care work. P REFERRED EDUCATION QUALIFICATION T elehealth Program Specialists III M aster’s degree in a clinical, health administration or business field. P REFERRED EXPERIENCE QUALIFICATION A ll E xperience working with the Alaska Tribal Health System, ANTHC and/or Alaska Native cultures. E xcellent listening/communication skills. R ural healthcare or similar professional patient care experience in an outpatient or inpatient setting. T elehealth Program Specialists II & III E xperience in telehealth or health care program design and management. P rogressively responsible professional telehealth or patient care related experience, education or training.