Outreach & Community Engagement Coordinator

Job Details: Job Location: Peer Recovery Center

• Whitehall, OH, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: Up to 50% , Job Shift: Any, Job Category: General Business, Outreach & Community Engagement Coordinator Job Title Outreach & Community Engagement Coordinator Department Patient & Site Services Reports To [Confirm: Senior Director of Patient & Site Services or Operations Director] Location Community-based throughout the Columbus area; office base at Franklinton or Whitehall Employment Type Full-Time FLSA Status Non-Exempt (Hourly) Supervises None Pay Rate Refer to offer letter Effective Date October 2026 Revised Date October 2026 About Basecamp Recovery Center Basecamp Recovery Center (BRC) is a CARF-accredited, Medicaid-funded behavioral health and substance use disorder treatment organization serving the Columbus, Ohio community. At the heart of our mission are our core values: Love, Community, Consistency, Honesty, and Hope. These principles guide how we serve our clients, support one another, and uphold the standards that make Basecamp a trusted place for healing and growth. Our services include: Outpatient Treatment — Individual and group counseling, evidence-based therapies, and psychiatric support Medication-Assisted Treatment (MAT) — Safe, physician-guided treatment options to support recovery Peer Support Services — Certified Peer Recovery Specialists offering lived-experience guidance and encouragement Case Management — Helping clients connect with housing, employment, and community resources Recovery Housing — Safe and supportive housing for individuals working toward stability and independence Job Summary The Outreach & Community Engagement Coordinator builds and maintains relationships with healthcare providers, community organizations, and other referral partners to connect adults who need substance use and co-occurring treatment with Basecamp Recovery Center. This role also oversees outreach within our own community; planning for patient and staff engagement. This role represents BRC in the community, educates partners on BRC services and referral processes, and works hand in hand with intake so every referral becomes a warm, timely handoff. Job Duties COMMUNITY OUTREACH AND PARTNERSHIPS Build and maintain relationships with hospitals, emergency departments, physician offices, clinics, social service agencies, courts, probation and parole, recovery support groups, faith-based organizations, and other referral partners Conduct regular outreach visits to partners to educate them on BRC services, admission criteria, and how to refer Attend community events, health fairs, and professional meetings, and staff BRC information tables Deliver presentations to community and professional groups on substance use treatment, recovery resources, and BRC programs Identify new partnership opportunities and build a diverse referral network so BRC isn't dependent on one or two sources Represent BRC professionally at all times; share lived recovery experience only when appropriate and within professional boundaries REFERRAL COORDINATION WITH INTAKE Route all referrals to the Site Director and intake team the same business day for a warm handoff Follow up with referral sources on referral status only with proper patient consent under HIPAA and 42 CFR Part 2 Respond to community inquiries about BRC services and connect individuals to the right resources Track referral sources and trends and share gaps or opportunities with leadership DAILY OPERATIONS REPORT AND TRACKING Log all outreach activity, contacts, partnerships, and referrals in BRC's tracking system or CRM, using BRC-owned accounts only Submit outreach activity for the Daily Operations Report by 10:00 AM for the prior business day, including visits completed, referrals generated, and partner follow-ups Submit a monthly outreach summary covering events, presentations, new partnerships, referrals, and referral-to-admission results Maintain an outreach calendar shared with your supervisor so visits are planned and efficient COMPLIANCE AND BRAND STANDARDS Use only BRC-approved marketing materials; any new or revised flyer, card, or branded item must be approved in writing before it is ordered or printed Never offer or provide anything of value (gifts, meals, supplies, payments, or favors) to referral sources or patients to influence referrals; follow the federal Anti-Kickback Statute and BRC's compliance policy Do not transport patients in a personal vehicle; coordinate transportation through BRC's Transportation team Use BRC-issued email, phone numbers, and systems for all outreach and referral communication; no personal accounts, phone numbers, or devices on BRC collateral or for patient information Protect all patient information under HIPAA and 42 CFR Part 2; share only the minimum necessary with proper consent Obtain prior approval for any expense over $25 and submit all mileage and expenses with receipts in Paycom in the pay period they are incurred Record all time worked, including evening and weekend events, in Paycom; working off the clock is not permitted TEAM AND PROFESSIONAL DEVELOPMENT Meet with your supervisor at least monthly to review results, challenges, and outreach strategy Collaborate with leadership on outreach materials and community messaging Attend BRC staff meetings, trainings, and organizational events as required If holding a CPRS, CDCA, or other Ohio credential, must maintain active, unrestricted Ohio licensure and report any change in licensure status to Human Resources immediately Stay current on all assigned Relias and Trainual trainings within required timeframes Adhere to the BRC Attendance and Punctuality Policy Performs all other duties as assigned Scope and Decision-Making Authority Plans and manages own outreach schedule within the approved calendar and budget Commits BRC to events, sponsorships, partnerships, or agreements only with written leadership approval Uses only approved materials and messaging; no independent marketing purchases or third-party agreements in BRC's name No authority over admissions decisions; intake and clinical leadership determine eligibility and level of care No supervisory authority Key Performance Indicators (KPIs) COMMUNITY ENGAGEMENT 12+ community events or partner visits per month 4+ presentations in the first 90 days; 10+ in the first 6 months 5+ new referral partnerships in the first 90 days; 15+ in the first 6 months REFERRALS Monthly referral goal set with your supervisor based on census needs Referral-to-admission conversion tracked monthly Referrals coming from a diverse mix of sources, not one or two partners REPORTING AND COMPLIANCE Outreach activity submitted for the Daily Operations Report by 10:00 AM on 100% of business days 100% of referrals handed off to intake the same business day Zero unapproved materials, expenses, or partner agreements Mileage and expenses submitted in Paycom each pay period 100% current on Relias and Trainual trainings Targets are starting benchmarks effective 10/6/2026. They will be reviewed with the CEO at 90 days and adjusted based on BRC's actual volume and staffing before use in an annual review.

Qualifications

Education and Experience

EDUCATION

High school diploma or GED required Associate's or bachelor's degree in social work, human services, public health, marketing, communications, or a related field preferred REQUIRED EXPERIENCE 2+ years in community outreach, community health, peer support, case management, sales, or a related field Valid Ohio driver's license, acceptable driving record, current auto insurance, and a reliable vehicle (daily travel required) Must pass Level I and Level II (BCI and FBI) background checks, OIG/Medicaid exclusion check, motor vehicle record check, and drug screening PREFERRED Experience in behavioral health, substance use treatment, or the recovery community; lived recovery experience is valued CPRS or CDCA credential Established relationships with Columbus-area healthcare systems, social service agencies, or community organizations Experience presenting to professional audiences Bilingual (Spanish or other languages) KNOWLEDGE, SKILLS, AND ABILITIES Strong relationship-building and follow-through Confident public speaking to groups from 5 to 500 people Self-motivated and organized; able to work independently in the community Proficiency in Google Workspace, CRM tools, and social media Working knowledge of HIPAA and 42 CFR Part 2 confidentiality Cultural competence and a passion for reducing stigma around substance use WORK ENVIRONMENT & PHYSICAL REQUIREMENTS The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the ADA. GENERAL PHYSICAL REQUIREMENTS Standing and walking 4–6 hours per day at events and partner visits Driving 3–5 hours per day throughout the Columbus area Sitting 2–4 hours per day for documentation and meetings Ability to lift and carry up to 25 pounds occasionally (event materials and displays) and set up booths SENSORY AND COMMUNICATION REQUIREMENTS Vision adequate for safe driving, reading materials, and computer work Hearing and speech sufficient for phone calls, conversations, and presentations in busy settings COGNITIVE AND MENTAL REQUIREMENTS Ability to explain BRC services, admission processes, and insurance options accurately to different audiences Ability to manage multiple partners, follow-ups, and events at the same time Emotional resilience and sound judgment when hearing stories of trauma, addiction, and loss ENVIRONMENTAL AND WORK CONDITIONS Work is performed primarily in the community: hospitals, clinics, agencies, outdoor events, community centers, and churches Office base at Franklinton or Whitehall for administrative work and meetings Occasional exposure to individuals in crisis; variable weather at outdoor events ATTENDANCE AND SCHEDULE Monday–Friday, typically 8:30 AM–5:00 PM, with 2–4 evening or weekend events per month (advance notice provided when possible) Reliable transportation required for daily travel NOTE: Employees must notify Human Resources immediately if they develop any condition that may impact their ability to safely perform the essential functions of this role.

Employment Disclaimer Workplace Environment: Basecamp Recovery Center serves individuals with substance use disorders and mental health conditions from diverse backgrounds, including those with criminal histories or past legal involvement. Employees will provide professional services to clients regardless of their background.

Safety & Protocols: We maintain comprehensive safety protocols, staff training, supervision procedures, and emergency response systems. We follow all federal, state, and local regulations and encourage employees to report safety concerns without fear of retaliation. Employment Requirements: All positions require successful completion of criminal background checks, drug screening, and applicable license/credential verifications.

Employment is at-will and contingent upon maintaining good standing. Accommodations: Reasonable accommodations are available for qualified individuals with disabilities under the ADA. Contact Human Resources with requests. Questions? Contact Human Resources at humanresources@basecampmed.com | 614-647-1627 By placing your signature below, you acknowledge that you fully understand the job function you are being hired for and that you will comply to the best of your ability