Strategic Account Manager

Reporting to the VP/Sales, the Strategic Account Manager (SAM) is accountable for developing and sustaining long-term strategic customer relationships that create mutual growth, profitability, trust, loyalty, innovation, risk management, and future potential. The SAM is the dynamic leader of the account team, and serves as the central coordinating point for customer executives and stakeholders, and mobilizes Puffer and Emerson resources to create and deliver value-based solutions.

The SAM owns the integrated account strategy, account plan, stakeholder framework, communication model, value measures, and progress reporting. The role is strategic rather than transactional and does not replace sales teams, business-unit leaders, service teams, or project teams responsible for execution.