Front Desk Supervisor

Job Description: Front Desk Supervisor Summary of Role As the Front Desk Supervisor, you will assist the Hotel Manager in day-to-day property operations . Your primary mission is to ensure 100% guest satisfaction while resolving issues efficiently to drive property profitability and peak performance . Essential Responsibilities Guest & Operations Management Serve as the primary point of contact for Guest Service issues, escalating to the General or Regional Manager as needed .

Promote and instill a 100% guest satisfaction objective among hourly associates . Monitor in-house guest balances and monthly inventory of supplies . Ensure all property purchases are within budget and made through approved vendors . Leadership & Teamwork Act as a team lead for hourly staff across multiple departments .

Partner with the General Manager on staff selection, interviewing, and retention . Provide training, coaching, and counseling to team members to ensure compliance with company standards and brand-specific training . Foster a proactive team environment by sharing new ideas and keeping colleagues informed of guest status to avoid surprises .

Compliance & Standards Uphold and enforce all Sandpiper standards and policy compliance at the hotel level . Hold team members accountable to company procedures and the employee handbook . Cross-train on all staff member duties to provide coverage as requested .

Qualifications

High school diploma or GED required . A Bachelor’s degree in Business, Marketing, or a related field is preferred . Experience: 1+ years in a leadership role or human resources (experience in hospitality, retail, or food service is preferred) . Technical Skills: Intermediate computer skills, including data access from the internet .

Core Skills: Proficient in English (reading, writing, speaking) with strong conflict management, negotiation, and sales skills . Availability: Open availability to cover all shifts . Physical Requirements & Environment Endurance: Ability to sit, stand, and walk for up to 4 hours at a time . Movement: Frequent reaching above/below shoulders; occasional bending, stooping, and squatting .

Lifting: Frequently lift 1–10 lbs; occasionally lift up to 100 lbs . Environment: Works both indoors and outdoors . May occasionally use equipment such as motor vehicles, vacuum cleaners, and power tools . Sandpiper Property Management, LLC is an Equal Opportunity Employer and a Drug-Free Workplace .